Let me explain. If you have an account there, go to the website and look for the "I'm reading" tab. It will show you all the ebooks you bought, both paid and free. That tab is missing from the version of the Kobo ebookstore on the Novel, which means I can't even see part of my Kobo library, much less download it.
Do you know the really amazing part? The Canadian firmware has been out for over 2 months, and they still have not fixed it. I'm not even sure if they noticed until I pointed it out. Where was their quality control?
I brought this to the attention of Kobo over 2 weeks ago. Kobo won't want to tell me when they would fix this problem, so I unfortunately have to make a public spectacle. I'd much rather get it fixed quietly, but it's going to be fixed.
Do you want to know the really odd part? The other ereaders that use the Kobo ebookstore don't share this problem. The Literati and the Lookbook both have the missing tab. I can't explain it.
P.S. I checked before posting this, and that tab is still not there.