And I'm still waiting. It's been 9 days now and I still haven't heard back from Pandigital. What's worse is that was only the first of 5 times I've contacted their service department on this. I've filled out that contact form twice (the second time was on Friday) and sent 3 emails and received no response whatsoever.
BTW, if you're thinking that I could have just asked my contacts at Pandigital to swap my broken device, you're right. In fact, I told them it was broken (and how). I'm doing this the hard way because I wanted to see how good their service department is.
Frankly, it sucks. I had heard complaints about Pandigital from a few people but I hadn't realized quite how bad it is. Basically there is no tech support or warranty. Once you buy one of their gadgets you're on your own.
I cannot recommend that anyone buy a device from Pandigital. It's too big of an investment to throw it away.
(image via miss_ohara)