Did you catch the story on Consumerist today about someone’s Kindle that was stolen during shipment? I hope you didn’t take it too seriously, because at least half of the story is fiction. The tale told on Consumerist doesn’t match with what my experiences with Amazon.
I’m going to clip a couple parts of the story and then I will explain why I don’t believe them. BTW, I don’t much like Amazon, but I hate it when people make things up just to attack a company.
So he orders a Kindle, and it does not arrive:
When it didn’t arrive that day, I was disappointed, but understand things happen.
Knowing Amazon usually has exceptional customer service; I called up rather late at night (10:30pm EST) and spoke to a friendly agent. She refunded me my $15 for shipping and explained to me the package seemed to hit a snag at some point and it would arrive within the next two days. Again, I was irritated by the delay but understand things happen and went on with my life.
IMO, his details about his conversations with the CS rep don’t add up. If the package was supposed to arrive that day then by 10pm the tracking info would have been updated.
BTW, when you order something from Amazon you get an email when it ships. That email has the tracking number for UPS, FedEx, or the courier service ( a couple times).
Even a delayed package would have a valid tracking number. When he called Amazon, the CS rep would have pulled up the tracking info and told him exactly why it wasn’t delivered. And it wouldn’t have arrived 2 days later; UPS and FedEx take the next day shipping seriously and they would have gotten the delayed shipment to him the next morning. Amazon pays them lot of money, and I bet their contracts are performance based.
The story is starting to stink already, and the smell will only get stronger.
Next, if you go read this story I want you to notice that the source doesn’t actually say where or when the Kindle disappeared. Did it vanish from the custody of FedEx? We don’t know. Did it vanish off of his doorstep? He doesn’t say. If this is a true story then the shipment had a tracking number. There would be at least some info on what happened to the shipment.
Wouldn’t you have mentioned this detail if your package had been stolen? I would have, yes. That would be near the beginning of my article. (A lack of specific details is sign that someone might be lying.)
I’m going to skip the rest of his conversations with the CS rep; his continued failure to mention the tracking info renders them implausble. I just want to cover one last detail that doesn’t make sense.
Someone else had gotten their hands on the first Kindle lost in shipment and because the Kindle came preloaded with my name, email, address and credit card information, this person(s) was able to make purchases on this Kindle. … By the time I discovered this, the fraudulent user had made several big purchases of entire TV seasons.
So this waylaid order was for a Kindle, right? It’s not a Kindle Fire, nor is the lost item referred to as a tablet. So how exactly did someone order complete TV seasons from a Kindle? I have my K4 in front of me and I do not see how that is possible. Please tell me if I am wrong.
Folks, now do you see why I don’t believe the story? At least some of the details above don’t add up.