I've just seen a copy of an email which the ABA has been sending out to some of their member stores. Not all ABA members are participating in the plan to lose money selling Kobo ebooks and hardware, but the ones who do have the gadgets already seem to have reported a serious number of issues with the Kobo Glo.
The email explains how the booksellers can perform a basic reset. If that doesn't work they are to take the demo unit out of the display frame and repeat the reset.
And if that still doesn't work then the bookseller is advised to perform a factory reset, and should that also fail 1take the Kobo Glo demo unit out back and shoot it.
That sounds good to me.
There's no indication about how many booksellers are reporting the issues but clearly the number is high enough. Whoever is coordinating the Kobo program at the ABA thought it worthwhile to warn all participants.
This is not good news for Kobo, and it's a sign that the Kobo Glo could have much the same hardware issues as the Kobo Touch. Kobo never did get all the bugs out of that older ereader; I'm still getting new comments on the post from last year in which I complained about the touchscreen.
If the Kobo Glo develops the same reputation then Kobo should really consider looking for a new hardware partner. Netronix, the current developer of Kobo's ereaders, doesn't exactly have a reputation for skill and competence.