“With the Mayday button, our goal is to revolutionize tech support,” said Jeff Bezos, Amazon.com Founder and CEO. “With a single tap, an Amazon expert will appear on your Fire HDX and can co-pilot you through any feature by drawing on your screen, walking you through how to do something yourself, or doing it for you—whatever works best. Mayday is available 24x7, 365 days a year, and it’s free.
This service of course requires a live internet connection, and it works something like this:
Pretty cool, but am I the only one who is a little discomforted by the possibility of seeing the person on the other end? I'm too used to not seeing the person when I'm talking on the phone or chatting online, so this option is going to feel a little weird.