Amazon Confirms Fire Tablet De-Registration Problem – Also, How To Protect Yourself

17990211551_3d56b2e5f2_hAmazon has yet to come out and explicitly confirm that some of its tablets have been spontaneously developing amnesia, but on Saturday Amazon did tacitly admit that this was a widespread problem.

eBook Evangelist noticed that Amazon had posted the following message in its official support forums:

If you’re having trouble finding your photos, apps, or other content on your Kindle Fire HD 8.9”, please check your current registration status by swiping down from the top of the screen, selecting More, and then selecting My Account. If your device is not registered, tap the Register button and then enter your Amazon account information. After you register your device, you may need to download your content again. To learn more, go to http://www.amazon.com/gp/help/customer/display.html?nodeId=201730090.

That's great, but it doesn't exactly help those who have already suffered from Amazon's snafu.

As we've been hearing for the past week, many Fire tablet owners are reporting that their tablet has spontaneously deregistered itself, wiping its memory in the process.

Anything not backed up has been sent to the great Recycle Bin in the sky.

Speaking of which, Amazon does offer a backup option for its Fire Tablets, one which ill save your "device settings, network settings, bookmarks, installed apps, and more" to Amazon's servers.

This option was enabled by default in my $50 Fire tablet, but it was not enabled in my Fire HD 7 (2014). That tablet was upgraded to Fire OS 5.1 Bellini earlier this year.

I don't know when Amazon added the feature, so I can't say with any certainty which generations of the Fire tablets have it, but if your tablet has a backup option you'll be able to find it in settings menu > device options > backup & restore.

Depending on the model year, some Fire tablet might not have this feature, so it would be a really huge help if we could crowd-source a list of tablets which do and do not have a backup option.

Does your Fire tablet have this option?

{list to be added here}

image by Open Grid Scheduler

About Nate Hoffelder (11594 Articles)
Nate Hoffelder is the founder and editor of The Digital Reader:"I've been into reading ebooks since forever, but I only got my first ereader in July 2007. Everything quickly spiraled out of control from there. Before I started this blog in January 2010 I covered ebooks, ebook readers, and digital publishing for about 2 years as a part of MobileRead Forums. It's a great community, and being a member is a joy. But I thought I could make something out of how I covered the news for MobileRead, so I started this blog."

11 Comments on Amazon Confirms Fire Tablet De-Registration Problem – Also, How To Protect Yourself

  1. My Fire HD 8 (5th generation) has the backup option.

  2. My Fire HD 6 has it as well.

  3. HD8.9 – no.

  4. I’ve always wondered how the network settings backup works. You have to connect to the network to retrieve your backups, so you need to connect to your network first. What is it that is backed up and restored?

  5. My 7″ Fire HDX has the back up option but it seems to have been turned off by default. It’s just run – was very quick, presumably because nearly everthing was downloaded from Amazon in the first place. I presume that it doesn’t back up the contents of the SD card as Amazon won’t want togive me 60+Gbyte of free back up storage?

  6. Thanks, Felix, Shari, and Lola!

  7. My Kindle fire 8.9 does not have the backup feature. Neither does my mom’s Kindle. I was finally able to get all my contest visible and working, but my mom’s books refuse to appear, though her music, apps, and video works. GRRRRRRRRR

  8. My HD 8.9 doesn’t have the backup option, but when I re-registered it, everything was still there. All of my apps, all of my saved game data, all of my books and magazines and videos. I was incredibly relieved, and I just got an email from Amazon today about a $5 credit for this so it all worked out for me. I feel bad for those who lost everything though.

1 Trackbacks & Pingbacks

  1. The Fire factory resets: How to back your tablet up to the cloud - TeleRead News: E-books, publishing, tech and beyond

Leave a comment

Your email address will not be published.


*