The first message in the thread has been deleted, but other users are chiming in with similar reports. "I've previously received price adjustments from Amazon, but when I requested one yesterday, I was denied & was pretty much told this," one wrote. Another blamed the price-tracking services like Panbus, and a third confirmed that this was an actual policy change:
I just got off of the most frustrating chat with an agent where I learned this new change. Except the agent told me the previous policy to refund the post-purchase drop in price was never in existence. Their supervisor told me this too! Just kept repeating I was an exception and never told me when this changed even though I kept asking. It took till I called and the agent on the phone told me the policy changed 2 days ago. They had me feeling like a crazy person on the online chat. Thanks for posting this.
Looking at the date stamps on the comments, Amazon actually changed the policy close to a month ago, and it is only just now coming to the attention of the press.
Except Amazon still insists that there's no policy change. Instead, they say that the price matches were all exceptions rather than a policy.
Amazon spokeswoman Julie Law told Recode the policy was always limited to televisions and that any customer who has received refunds on other products was granted an "exception." But it's clear that those exceptions were previously given out freely, and now they are not.
It's also clear that startups like Earny and Paribus, which require users to hand over their Amazon account credentials, are on Amazon's radar.
"[W]e take customer security very seriously and want to remind them not to share their Amazon account credentials with anyone," Law said.
I know of people who have gotten dozens of price matches on dozens of different products. While the official word is that this was never a policy, it was so widespread that any reasonable person would disagree.
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