I decided to get a head start on all the pundits that tomorrow are going to post stories with titles like “GE will Kill the Kindle”. I’m not going to discuss the obvious format issue (I don’t think it’s that important). But I did find a problem. I’ve been looking over GE since it launched this morning, and I think it’s missing a critical component.
This is Google’s biggest failing.
I recall back when Google were selling movies online, and what happened when they canceled the service. Anyone who’d bought one was simply SOL. Google only reversed their position after a public outcry.
I recall when Google killed a bunch of music blogs without warning, and I recall how several never did get back online (in spite of following Google’s procedures).
I recall a bunchaton of stories about owners of Google phones asking for tech help and the only response they got was a link to a FAQ (if that).
And then there is Google Books, where Google are letting claim a copyright on pd titles.
I’m looking over the GE website today, and there’s no clear way to reach out to Google if you have a problem. (Okay, there is one, but it’s hidden at the bottom of the page. You’ll only find it if you know it’s there.) Google are good at building monolithic systems, but they’re not good at catching what falls through the cracks.
On the other hand, Google could prove me wrong.