, an Australian blog, discussed yesterday’s Google bookstore launch with the managing director of Borders Australia (part of Redgroup Retail). He gives basically the same opinion as what I told you yesterday; Google can’t run an ebookstore becuase they suck at customer service.
James Webber, Managing Director of Borders, said that at this stage they do not see themselves as being threatened and that what Google is offering is not a legitimate bookstore.
“They could become a legitimate bookstore. They aren’t today,” said Webber. “They tried to sell telephones too. They failed,” added Webber.
He’s more worried about Amazon, with good reason. Amazon have already taken a bite out of Redgroup’s market share since the Kindle came to Australia in May.