B&N now cancelling most (all?) TouchPad orders

If you ordered a TouchPad from Barnes & Noble on Tuesday and they didn’t cancel the order, congratulations. You are one of the lucky few that didn’t get smacked around by B&N today.

One of my posts this morning pointed everyone at B&N’s electronics department, which at the time was one of the few places that had the TouchPad in stock. I turns out that B&N didn’t have as many as they thought. I’ve now gotten comments from 3 readers who saw their orders cancelled. One posted the email he received:

Dear Valued Customer,

We are writing to you regarding your recent Barnes & Noble order for “HP TouchPad Tablet with 16GB Memory”.

Due to unexpected customer demand for this item, our inventory was depleted prior to your order being processed so we are unable to fulfill this item as requested. Consequently, we have canceled your order and you will not be billed for this amount.

You may see an authorization on your credit or debit card for the order, but please be assured you will not be charged. The authorization will be released in accordance with your bank’s policies.

We sincerely regret any inconvenience that this may have caused.


Barnes & Noble

Customer Service

If you still want a TouchPad, it’s not too late. The HP website is supposed to get more TouchPads in stock later this week. You can sign up to be notified by email. And BestBuy are also supposed to get more in later this week. You might want to keep checking the BB stock tracking page for the TouchPad, just in case they show up.

Nate Hoffelder

View posts by Nate Hoffelder
Nate Hoffelder is the founder and editor of The Digital Reader. He has been blogging about indie authors since 2010 while learning new tech skills weekly. He fixes author sites, and shares what he learns on The Digital Reader's blog. In his spare time, he fosters dogs for A Forever Home, a local rescue group.


  1. monopole23 August, 2011

    My order hasn’t been cancelled yet

    Rather amusing that the frenzy is bigger than an iPad introduction.

    Things are going to get really interesting when the average tablet drops to $100

  2. burger flipper23 August, 2011

    Yep, got that letter too. Oh well, I have more than enough gadgets and unread books.

  3. tene23 August, 2011

    Well, I would expect such a player to have a webshop that keeps track of stock system and does not allow to place more orders than stock allows. Well – that was supposed to be my first purchase at B&N. After showing me, how valuable I am (i.e. dropping my calls few times, and then this), I guess I won’t bother with them any more. Never.

    Not a very wise thing from their side to do.

    1. Peter23 August, 2011

      It was going to be your very first order? Then they aren’t exactly losing a longtime customer, are they?

      And it was for a competing product, that they don’t actually carry, that is now out of stock, and that you were probably going to use to purchase Kindle books, right?

      So… HP and/or Kindle DID potentially lose a longtime customer.

      I think it may have been very wise.

      1. tene23 August, 2011

        Well… how to put that – every long term relationship has its beginning. For most of my more or less regular purchasing needs I have preferred vendors which I check first. And even if I spend some time looking for cheaper options, more often than not I end up buying where I know. Example – I tend to buy leaf tea only at one specific small shop in the town where my parents live. Currently – I’m living in a much bigger city and there’s plenty of shops with tea. I do not even check prices at them. Now, getting back to the HP/B&N – I wasn’t previously shopping at B&N partially due to they do not ship to where I live and/or the prices including overseas shipment are not that competitive. TouchPad – for me it was primarily an impulse purchase, so we cannot really talk about money saved, because I wasn’t planning to spend even that $100 on similar device. $400 or something – I can add a little and have another ThinkPad x120e which can do a lot more. But at $100 price point – that’d make a nice addon to two household Kindles and allow me to turn on my laptop even less frequently than now. And – it would be almost all that I can spend in order to make sure, whether I find such toy useful or not.

        The main point is – whatever my reason for registering at B&N and making that first purchase was – there’s only one chance to make a good first impression. Have I got a good experience – I would get back. Maybe not a devoted customer, living in the other parts of the world, but I did not know that B&N is in such a good condition that they can afford loosing customers.

  4. MikFinkel23 August, 2011

    I just tried the HP website and guess what?

    Thank you for your interest in the HP TouchPad

    Due to the significant price reduction, we experienced overwhelming demand for the product and are temporarily out of inventory.

    HP Small and Medium Business Customers

    If you ordered your new HP TouchPad from the HP Small and Medium Business Store from August 20th – 21st, please Click Here

  5. Rachel23 August, 2011

    I can’t believe that such an established company made such a bad mistake. I ordered a little past midnight on Sunday. They let me sit until Monday night before sending a cancellation. That means I didn’t try anywhere else because I thought I already had one. I think the company should either honor these orders in some way or give the customer double their money back. I am a heavy reader. You just lost my business B&N!!!!

    1. burger flipper23 August, 2011

      You should call them and see if you can’t at least wrangle a 20 dollar gift card or something (and if you do, post back)

  6. you will get the letter24 August, 2011

    if you havent got the letter, well, im sorry you got your hopes up. Your order will not be shipped, because B&N doesnt even have 1 touchpad to ship, not even 1. i even cancelled my order on 8/23, and oddly enough, the payment, not only wasnt cancelled, but processed and is gone from the bank.

  7. Peter24 August, 2011

    Got canceled

  8. Redster25 August, 2011

    B&N just issued $20 gift cards for those canceled orders…not too shabby



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