As to why, I don't think we need spend much time on the question. Fewer Americans want to either pay more for local availability or want to patronize a local bookstore. What they are becoming accustomed to is huge selection and lower pricing without leaving home -- the online bookseller. Another problem for indies is the trend toward ebooks. Their online competitors have them and they do not, or if they do have them, they are not as cheaply priced as their online competitors. It is just a matter of economics.
I grant, however, that the loss of indie bookstores is another nail in the coffin of Americana. It is pretty difficult to call Amazon on the telephone and discuss the merits/demerits of a book selection with a knowledgeable bookseller. But Amazon is doing to the indie bookstores what Walmart did to mom-and-pop Main Street, and while many of us lament the demise of mom-and-pop Main Street, we are also the first to shop online and the last to buy on Main Street.
Yet indie bookstores can and should fight back. Although books are entertainment -- few people would call a Glenn Beck or Rush Limbaugh book an educational bromide -- they are also the source of knowledge and we continue to need help in picking through the detritus for the gem.
I have been thinking about what indie bookstores can do to fight back. I'm not sure they can ever compete on price unless book publishers, especially the Agency 6, are willing to give special help, but there are things that they can do.
First, if your local pizzeria can offer free delivery, why can't your local indie store -- or if there is more than one local indie store, why can't they band together to offer free local delivery? Amazon's delivery is quick but indie delivery could be quicker, and we all know how unwilling we to wait. This seems a minor customer service that could quickly and inexpensively be implemented.
Second, consider making the local populace a partner in the store. If the store is not already a corporation, make it one. Then create a nonvoting class of stock, a preferred stock, that entitle the owner to share in dividends on a preferential basis. Give 1 share of stock for every $250 in purchases (the dollar amount could be higher or lower). Give the local book-buying public a direct stake in your success. Think about parents who would see this as a good way to introduce their children to capitalism and stock ownership.
Third, create a special members-only club. Amazon tries to do this with its Prime and Barnes & Noble with its membership, and even some indies have their clubs -- but none of them are really special. What is so special about Amazon's Prime? Nothing. Make this club special. Club members with young children can use the premises for birthday party with the bookstore staff doing the work; major holidays have special get-togethers; have a biweekly restaurant-of-the-month get-together for adult members where they come to the store and for a steep discount are cooked a special meal by a local restaurant and get to learn how to make the dishes as well as eat them; have audience participation mystery plays bimonthly. The ideas are almost endless. The point is, make the membership more than a discount membership; make it something to look forward to and you can even theme the parties around certain books.
Fourth, come to an arrangement with other local indies whereby if someone is looking for a particular book and you do not have it in stock but your competitor does, your competitor will give you the book so you can make the sale subject to a small fee and your ordering a replacement. This will expand your inventory.
Fifth, make it a point for you and your staff to comb places like Smashwords for indie authors who are self-publishing. When you find a good one, contact the author and see if you can't cut a deal with the author to write a book that will only be available to indie bookstores, that you can use to draw people in. This is more difficult to do than the other ideas but if you can create a catalog of indie books that are available only through indie stores, you are at least fighting back against Amazon exclusivity.
Sixth, as part of finding indie authors, you need to figure out a way to offer ebooks and print-on-demand pbooks for those who only buy one or the other format. The Espresso machine is expensive, but why not join with several other indies to buy one that you can share? Or why not talk to a local print shop and see if you can work something out with them.
Seventh, create an Indie Book Mall where several indie bookstores can share the space. This type of arrangement is often done by antiques and collectible dealers and I see no reason why it couldn't be done by indie bookstores. It would create a shopping "destination," which seems to be something consumers like. Some of the advantages to doing this include the ability to share fixed expenses (e.g., rent, heat, electric) and it would allow each indie to have an area of concentration rather than be required to have such a general focus that each is a full replica of any other. It would also facilitate some of the earlier suggestions. Additionally, this is the kind of project that would fit right in with Main Street renewal projects and could enable a group purchase of the real estate or low rent from cities trying to draw businesses and people back to the Main Street. Something like this could also be done in conjunction with a struggling local library system, something I proposed nearly 2 years ago in A Modest Proposal V: Libraries & Indies in the eBook Age.
I'm sure that others can add to this list, but it is clear to me that indie bookstores can fight back. Imagination and effort are the keys. The Internet Age has isolated more of us; we tend to do less socialization because we are working by ourselves. The indie bookstore could become our new socialization venue with some effort.
At least it is something to think about.
reposted with permission from An American Editor
image by ImaginaryGirl