Connectivity is the Top Tech Support Complaint for the iPad 2

Have you ever wondered what they biggest gripes about the Kindle Fire and iPad 2 are? At least one was a surprise to me. The tech support site FixYa has been tracking reported issues, and yesterday they released a report.They only covered the top 5 complaints for the 2 hot gadgets, and they're both surprising and expected.

The top complaint about the the KF is one-click shopping, and that's something we've been hearing since day one. But it's also an issue that has been around since the original Kindle launched 4 years ago. The Kindle Fire lets you buy video, audio, and apps with the same ease with which you used to buy ebooks. No one ever complained about 1-click ordering on the Kindle, and that makes me wonder if very many people used the on-device ebookstore. Given my experience with the ebookstore on the Kindle, I'd say probably not.

Connectivity is the Top Tech Support Complaint for the iPad 2 statistics The iPad, on the other hand, got more complaints about the Wifi than any other issue. That does surprise me, but not because I don't have the problem. No, problems with Wifi is just one of the things you live with.  I don't complain about it, and in fact I don't even notice it anymore. It would be like griping about having to change the oil in my car.

Connectivity is the Top Tech Support Complaint for the iPad 2 statistics

And besides, Wifi used to be a much less reliable at connecting and staying connected. You don't want to know about the early days, back when you had to do more than just type in a password, when turning it off and turning it on didn't fix everything.

Top 5 Kindle Fire Problems
1. Can’t Turn Off One-Click Shopping – 30%
2. Wi-Fi Connection Issues – 25%
3. No Parental Settings – 15%
4. Touchscreen Precision – 15%
5. USB Issues – 10%

Top 5 iPad 2 Problems
1. Wi-Fi Connection Issues – 35%
2. LED Display Issues – 15%
3. Microphone Quality – 15%
4. USB Issues – 10%
5. Screen Issues – 10%



About Nate Hoffelder (10886 Articles)
Nate Hoffelder is the founder and editor of The Digital Reader:"I've been into reading ebooks since forever, but I only got my first ereader in July 2007. Everything quickly spiraled out of control from there. Before I started this blog in January 2010 I covered ebooks, ebook readers, and digital publishing for about 2 years as a part of MobileRead Forums. It's a great community, and being a member is a joy. But I thought I could make something out of how I covered the news for MobileRead, so I started this blog."

4 Comments on Connectivity is the Top Tech Support Complaint for the iPad 2

  1. USB issues? I thought the Ipad didn’t have USB?

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