Last Saturday night I posted a warning note about the recent Kindle Fire firmware update. A fair number of users were reporting that the new update had enabled the new parental controls (password protections on everything) automatically. Luckily, I think I have a solution.
It’s a week later and I’m still getting comments from people who are encountering this issue for the first time. I have to say that I am a little surprised that it’s still happening and I’m also surprised that they’re not getting the help they need from Amazon.
So I followed up on it, and this is what I was told:
Sounds like these customers turned on the password-protection for the wi-fi lock when we launched that feature back in December. For their convenience, we enroll these customers in the new parental controls since they had previously opted-in to our original control, the wi-fi lock. If a customer has forgotten their password and calls Customer Service, we suggest they try any of their regular or recent passwords, and if they can’t remember, we suggest a factory reset, or ask them to deregister and re-register their Kindle from www.amazon.com/
I managed to avoid this problem, so I cannot confirm the details above. But it makes some sense, and it is definitely worth trying if you are already locked out.The only sure fire solution is to do a factory reset, which would wipe your data. This is definitely better than that.
This would also explain why only some KF owners are having the issue, wouldn’t it? The others likely never had the password set at all.
If this works for you, please leave a comment.
Update: I’ve now heard back from a couple KF owners, one of whom had never set a password. The other discovered that the last 4 if her SSN worked, even though she’d never given the info to Amazon.
Second Update: I have a third KF owner who bought his a month ago and never set any passwords. The instructions above won’t help him any.
Okay, it looks like I got played by the Kindle marketing dept. Live and learn.