I have a weird issue with my new kindle fire hdx 7″. The long edges of the screen show a light purple fringe, most noticeable on white pages but there on grey also.
You can kinda see this issue in the image at right or in the video below.
I have not seen this issue myself, and if I were going to keep my HDX I would consider myself lucky. This issue first came to my attention last night, and I have since found a growing number of similar complaints on MobileRead, Amazon support forums, and elsewhere. The reports vary from one user to another and the issues also vary in severity, with some users not being nearly as bothered as others.
This problem is also disturbingly common, with one commenter on Amazon’s forum reporting:
Same issue here. I actually took it back to Best Buy first. We opened up three units at Best Buy to examine them and they all had the same blue/purple glow around the edges.
Another commenter chimed in with a concurrence:
I just got back from BestBuy. I have checked 2 other units, and they all had the same issue. The tech person there said they were told this is the way it is for the new Kindle. One thing I observed was that there was variations on the “intensity” of this purple hue. My original one was rather dark whereas other ones were light. So, they exchanged mine with a new one. The new one has the hue, but it is not as intense as my original one.
Luckily Amazon is responding with their usual customer service. a number of users have reported that Amazon was more than willing to replace their defective Kindle Fire HDX; all they had to do was ask.
The Kindle Fire HDX has a 7″ screen with an impressive 1920 x 1200 resolution display. It’s running Amazon’s own Mojito OS on a 2.2GHz quad-core Qualcomm processor with 2GB of RAM, Wifi, Bluetooth, and a camera (more details here). The base model comes with 16GB of storage and retails for $229.