From the “You had one job” dept …
Reports are coming in this weekend that Barnes & Noble’s self-pub platform Nook Press has dropped the ball. An unknown number of authors are saying that their latest payment from B&N, which was supposed to be deposited in their account in the last week of August, never arrived.
I’m still working to learn the full scope of this issue, which was first reported by Robert Swartwood. Noting that he had never had issue with payments from Nook Press being delayed in the past, he writes that:
… something strange—not to mention worrisome—happened this past month.
No money was deposited into my bank account.
No money was deposited in several other writers’ bank accounts, either. I know, because I’m friends with several different writers, and they all confirmed to me they haven’t been paid. I’ve even seen writers on your infrequently-visited NOOK Press message board complain about not being paid.
I’m still working to understand the scope of the issue, but at this time I can add that the non-payment has been confirmed by several authors on B&N’s own Nook Press support forums.
There’s been no official comment from B&N on their own forums, but as early as Tuesday one author noting the lack of payment, with another concurring:
Huh, now that you mention it, they should have arrived by now, shouldn’t they.
What’s more, these authors also confirm Mr Swartwood’s comment that he had contacted Nook Press support and was ignored. According to his blog post, “emails from several different writers have been sent with no reply”. At least one author indicated that she had contacted B&N as early as Wednesday, but reported on Saturday that she’d received no response nor even an acknowledgement of the issue.
Again, we still don’t know the scope of this issue, but the lack of a response from B&N is troubling.
Have you been affected by this issue? Any guesses as to the cause?
The comments are open.
Update: B&N reports that the issue has been fixed. They have yet to explain why it happened or why they ignored authors, but I can confirm that several authors have reported being paid.
image by brewbooks