Did Audible Introduce a Memory Bug in a Recent iOS Update?

Did Audible Introduce a Memory Bug in a Recent iOS Update? Amazon Audiobook A bug report concerning Audible's app for the iPad and iPhone crossed my desk this morning, and I was wondering whether anyone else was seeing this problem.

A reader tells me that:

I was just wondering if you've heard of the bugs infesting the last three updates of the Audible iOS app?

 

The original bug was reported to the Audible team 3 weeks ago, and since then two updates have been released with the same bug. Basically, when attempting to download certain files from the cloud, I'll get a pop-up saying the device doesn't have enough storage even though I have more than 15GB of space on my device (certainly way more than what each individual file consumes).

As you cans see in the following screenshots, she has over 15GB of free storage. Since audiobooks rarely exceed 400MB, that should be more than enough.

I haven't seen this bug myself, although that doesn't mean much; I don't use my Audible app enough for my vote to matter. But I can report that Audible rolled out an update just yesterday which was supposed to fix a whole host of errors, including audiobooks being spontaneously being market as unread, a general inability to open the app, and that disappearing bookmark issue from last week.

So have you encountered the memory issue? What about the other problems?

Did the most recent update fix the problems?

 

 

 

 

Nate Hoffelder

View posts by Nate Hoffelder
Nate Hoffelder is the founder and editor of The Digital Reader: He's here to chew bubble gum and fix broken websites, and he is all out of bubble gum. He has been blogging about indie authors since 2010 while learning new tech skills at the drop of a hat. He fixes author sites, and shares what he learns on The Digital Reader's blog. In his spare time, he fosters dogs for A Forever Home, a local rescue group.

7 Comments

  1. Joyce3 June, 2015

    After practically drawing them a diagram in the bug report I sent, the response I got indicates we have another new version to look forward to in the next few days. Yay…
    At least someone (finally) acknowledged the bug. I was getting sick of the canned/scripted responses I kept getting telling me to uninstall/reinstall (the Microsoft solution)

    Reply
    1. Nate Hoffelder3 June, 2015

      Welcome! I’m glad I could help!

      Reply
  2. Joyce3 June, 2015

    Thank you so much, Nate for taking the time to post this. I wasn’t getting anywhere with then before and suddenly when this went up, I got a response that wasn’t the same old scripted ‘workaround’. ?? I hope they really have figured out how to fix this bug.

    Reply
  3. Verena3 June, 2015

    I don’t know which update it was, but in the last couple of days the app did update and it removed all of the audiobooks from my iPhone, thus losing my place in the two I was currently listening to. Hopefully the next update won’t do the same.

    Reply
    1. Joyce3 June, 2015

      That was the same thing that happened to me. It was the first version of 2.5 that “deleted” the audiobooks. But, if you look at the storage consumption, the files appeared to still be there but the app wasn’t recognizing them. Then Audible support told me to delete the app and reinstall version 2.5.1. But all that did was delete all the files for real and then I could no longer download anything. I went into the app logs (I work in IT so have some knowledge about what to look for) and found that the file download processor was ‘misreading’ the file size, thinking that each file was thousands of GB/TB. I think that was also what caused the audiobooks to ‘disappear’ initially. The app thought there wasn’t enough space to display them….

      Reply
  4. Joe31 July, 2015

    I have not downloaded any books in my Audible app (iPhone 6+, 8.4) yet it takes up 2GB of space.

    I log out of the app, delete it, turn the phone off, turn it back on, re-download and it takes up 94MB. Then as soon as I log in, within minutes it is 700MB and eventually works its way back up to 2GB.

    Does anyone have any idea on how to fix this?

    Reply
    1. Nate Hoffelder31 July, 2015

      Yell at Audible, is the only thing I can think of.

      Reply

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