With the news coming out earlier this week that Scribd was cutting back its romance catalog (including titles from Harlequin), I’m sure some Scribd subscribers are thinking about cancelling their subscription (or have already done so).
And so I want to pass along a friendly warning about Scribd’s cancellation process.
Many companies have a relatively obvious process to cancel an online subscription. They may make you jump through hoops, beg you not to leave, but in the end I’ve rarely had trouble canceling a service.
Scribd, on the other hand, has set up their cancellation process so that it is easy to trick yourself into thinking that you’ve canceled your account before you’ve actually completed the process.
I had to find this out the hard way, and I’m hoping you can learn from my mistake.
Back in May I decided that I no longer needed my Scribd account, and I canceled the monthly payment – or so I thought. Much to my surprise, I discovered earlier this week that I was still subscribed to Scribd.
It turns out that, after navigating through 3 screens and after having told Scribd three times to cancel my subscription, I hadn’t actually canceled the account.
No, there was a 4th screen where I was required to scroll down, find the correct text entry area, give Scribd feedback, and cancel my account a 4th time before it would take.
Personally, I find the design of that process to be deceptive, but the more important issue here is that I want to help you avoid my mistake.
If you canceled your account at Scribd, go make sure they’re no longer charging you. And if you decide to cancel your account, please be more careful that I was.
We don’t want you to become part of the “gym membership” part of Scribd’s business plan (continue to charge people for a service they aren’t using). Scribd costs $9 a month, and if you’re not reading the ebooks that money is better spent elsewhere.
image by W_Minshull