As Pocketables initially reported, and eBook Evangelist explained, some Kids Fire tablet owners are finding that their tablets have spontaneously lost registration info, as well as all details from the kid profiles.
Paul King laid out the situation, explaining that on Thursday his daughter’s Fire tablet:
told her to sign into the Amazon app store with an Amazon account.
She handed it to me. There was no way in the child profile to do this (no kb, no page transition to a settings page,) so I switched to my profile which usually says “Paul’s Fire” or some such. This time it said “Owner” and listed no child profiles. Something was afoot.
There was no account there. I logged back in. Maggie’s profile reappeared, we switched back to it only to discover that every game she’d played was gone. Now normally this is not a huge deal, but the Amazon Fire Kids Edition does not have a whole lot of processing power so installing an app takes a while. Maggie started six apps installing that she likes, and we put the thing away after it was evident that even stopping the install of all of them but that one app was going to take a few minutes.
At first glance this looks like it might be a repeat of the de-registration problem from April, but a discussion thread on the Kindle support forums suggests that the current problem is focused on just Fire tablets used by kids.
Several dozen parents commented on Thursday that their kid’s tablet was misbehaving. Most of the comments were of the “me, too” variety, but several offered specifics:
All 4 of my kids tablets are down right now also. The kindle won’t stay registered, and after putting in my login info and changing to my kids profile there is an error message and the kindle deregisters itself again. We are also freetime users.
Freetime is Amazon’s name for the managed child accounts on Fire tablets. Not to be confused with Amazon Freetime Unlimited, the paid subscription service, Freetime lets parents set up accounts for their children which limit access to apps, ebooks, and the web.
And now it would appear that Freetime is misbehaving on Amazon’s servers. While we don’t know the exact cause, there were a couple parents who said that Amazon CS had said that this was a known issue.
Just finished with chat. It’s a known issue and the developers are working on it, but no time frame as to when it will be fixed. He submitted a follow up so he is supposed to call me when it’s fixed. I highly suggested that they extend our Freetime if it stays down for long.
No new comments were left after Friday, suggesting that the problem has been fixed.
Are you still having problems?