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European Readers, Rejoice: Apple Now Offers a 14-Day Return Policy on iBooks in the EU

ibooksFew ebook retailers have a return policy as generous as Amazon’s but Apple’s new policy in the EU comes close.

Techspot and other sites are reporting that Apple has amended their return policy for digital content sales in the EU. Apple’s customers now have up to two weeks to return music, apps, ebooks, and other digital content purchased from iTunes.

This stands in stark contrast to the return policy for the rest of the world, which could be summed up as "tough luck" for the simple fact that Apple’s policy doesn’t allow returns of digital content, with a couple exceptions.

In New Zealand, South Africa, and most other markets virtually all sales are final, but Apple will refund your money in the event of technical problems like failed content delivery or if the content becomes inaccessible. So if you can’t download an ebook from iBooks or if it is pulled by the publisher, you should be able to get a refund.


And while we’re on the topic, does anyone know if Apple will do refunds for damaged ebooks which have flawed formatting or numerous errors in the text?

I have found conflicting reports, most of which say you can’t get a refund so long as you still have access to the ebook. Has that changed, do you know?


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Mackay Bell December 30, 2014 um 5:37 pm

Not to refight old arguments, but maybe one of the reasons Amazon provides disincentives for books over $9.99 (30% vs 70%) is there are too many returns. Especially for those books that are like $59. Maybe they get a lot of returns. Apple doesn’t allow returns, so it doesn’t have to discourage higher pricing and can offer 70% on everything.

Merítés – az elmúlt hét érdekességei hétf? reggelre – 2015/1. January 4, 2015 um 5:00 pm

[…] A The Digital Reader-en jelent meg a hír hogy a redmondi székhely? óriáscég két hetes visszatérítési garanciát fog vállalni minden, az Európai Unió valamennyi tagállamban t?lük vásárolt könyvre, filmre, zenére és alkalmazásra. A dolog gyakorlati oldala sajnos még nem egészen tiszta, például egy e-könyvet végig is lehet olvasni két hét alatt, egy film megnézésr?l nem is beszélve. A kérdés az, hogy vajon ilyen esetekben is érvényes-e a pénzvisszafizetési garancia? (link) […]

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