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How to Fix Your 2017 Amazon Fire Tablet When It Stops Showing Google Play Apps

the Fire HD 10

A new bug has shown up on late model Fire tablets this week, but luckily a solution was discovered shortly afterward.

A number of users have reported that they were having trouble using some of the apps on their Fire tablet. Some users had installed the apps from Google Play, while others reported having the same problems with apps downloaded from the Amazon Appstore.


The users are reporting that the apps are still shown on the home screen, only  grayed out, and when they try to launch the apps they were instead shown an error message suggesting the apps had been installed on an SD card that’s been removed.

I haven’t seen this issue myself, but it has been reported on Amazon’s Forums, and forum member Ms_Carla has already found a way to resolve the issue.

  1. Open the Amazon Fire tablet’s setting menu.
  2. Choose the Appls & Games option.
  3. Tap Manage All Applications.
  4. Scroll to Appstore, and click it.
  5. Click on Force Stop, and then click OK to confirm.
  6. Then clear the cache, and reboot your tablet.


If this doesn’t work, Liliputing posted an alternate set of instructions that involve forcing the Fire tablet to reload the home page.

  1. Open the Amazon Fire tablet’s setting menu.
  2. Choose the Appls & Games option.
  3. Tap Manage All Applications.
  4. Swipe to the Running tab.
  5. Tap the three dots in the upper right corner and tap the show cached process option.
  6. Select the option that says Home Pages.
  7. Tap the stop  option.

Amazon has issued a number of minor updates over the past few weeks, one of which probably introduced this bug. I now my older Fire tablet has gotten at least two updates in the past month, but I have not seen this bug.

Have you?


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Barry Marks January 5, 2018 um 8:22 pm

I’ve had this problem a few times on my Fire 7″. I just reboot and it’s fine.


Mae Offutt July 16, 2018 um 1:09 pm

My 10′ Fire..has stopped working altogether. Please tell me what I should do. I miss my ?.fire.

leemidi October 24, 2018 um 8:39 pm

HEY! Guess I’m not doing something right but I’ve got the
Google Play icon on the tabletop (tablet-top?) & the apk’s
are all installed & show up in the apps process list (yes, I’ve
cleared the cache & rebooted + stopped the process & re-
booted) but nothing happens when I click the icon…?
It’s a Kindle Fire 5 & I’ve got a couple of apps installed but
only from the Amazon store. When I use Google’s search
browser? to go to the store It loads but gives me a small
red error that says "No devices available for this app" or
something to that effect… It also keeps asking me to set-up
another account for back-ups…? I don’t really understand.
All updates have been installed & it’s current with system OS.

leemidi October 24, 2018 um 8:43 pm

OH, I forgot to mention – mine is a 7″ & is a couple of years (2015?) old.

Robert Crosby April 15, 2019 um 2:24 pm

How do I enter a new thread? My 7’s memory is topped out .I put in a 64 GB micro card, which is still "empty", but and I still can’t download new data. (and, yes, card is not locked.)
Sorry to have hijacked your thread.
Thanks, Rob

Nate Hoffelder April 15, 2019 um 2:52 pm

I’m not sure, sorry.

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