Kobo sent out an email today announcing that they were out of Vox tablets, and that my ship date was going to be delayed. Now, this has to be a coincidence but it is still deliciously amusing. Kobo won’t ship the Vox until 7 November, the same day as the expected launch of the new NookColor.
Update: Some buyers have already gotten a shipping notice.
The email promised a 25% discount off of an ebook from this list (you need this code: vox25oct28).
Update: If you don’t want to wait for Kobo, you can find the Kobo Vox in stock at Fry’s.
Kobo claim that they oversold their new 7″ Android tablet, but frankly I do not believe them. I think they suffered a shipping snafu and that they are not telling us the complete truth.
Here’s the thing. I placed my order within half an hour of the announcement on Twitter. If the Kobo Vox were so oversold that Kobo cannot fill orders placed that early then their website must have been incredibly busy, with probably tens of thousands of new customers using it at that one moment. Why didn’t I see any sign that it was straining under the load? Their website didn’t even run slow, much less crash.
No, it’s much more likely that the units they expected to have in their warehouse last week are actually stuck somewhere in shipping.
There’s a better chance that Kobo decided to delay shipment because they wanted to push out a new firmware update to the delayed units. Yes, the Vox is already in some retail stores, so that does sound odd. But I’ve been reading some early reports on MobileRead and they’re not very positive about the Vox (here, here, here).
Of course, there’s also the possibility that Kobo website can’t prioritize the orders based on the time they were placed; trust me, the site is not well designed.
I had a rather interesting experience last week when I tried to cancel my order. After balancing my checkbook on Sunday night I realized that i couldn’t afford the Vox at the moment. I went to the Kobo website and much to my surprise I was unable to cancel the order; it had to be done by email.
Yes, the Kobo website is so poorly designed that it lacks a WebCommerce 101 feature. Oh, and just to add an extra level of humor to the situation, my order was cancelled yesterday and I still got the delayed shipment email today. Funny, no?
In any case, my coverage of the Kobo Vox ix going to be somewhat limited. I cannot afford to get one right now and I don’t think there’s much of a chance Kobo that will lend me one.