Fedex Service is So Terrible That Amazon Has Restricted Third-Party Sellers From Using It

if you have been following me on Twitter, you may have recently heard me complaining about Fedex leaving multiple deliveries out in the rain. In the space of 6 days (9th, 10th, and 14th of December) Fedex abandoned 4 different shipments on my porch in rainy weather with no protection (and that’s not counting the half of a shipment that they lost on the 9th and delivered on the tenth).

Fedex customer service has proven completely indifferent to my complaint, so much so that I have decided to forbid anyone from sending me a package via Fedex.

Now I find I am not the only one experiencing this issue with Fedex. The WSJ reports that Amazon has banned third-party sellers from using Fedex Ground.

Amazon is blocking its third-party sellers from using Fedex’s ground delivery network for Prime shipments, citing a decline in performance heading into the final stretch of the holiday shopping season.

The ban on using FedEx’s Ground and Home services starts this week and will last “until the delivery performance of these ship methods improves,” according to an email Amazon sent Sunday to merchants that was reviewed by The Wall Street Journal.

Amazon has stopped using FedEx for its own deliveries in the U.S., but third-party merchants had still been able to use FedEx. Such sellers now account for more than half of the merchandise sold on Amazon’s website, including many items listed as eligible for Prime.

An Amazon spokesman said the policy change is to ensure customers receive their packages on time and the e-commerce company is managing delivery cutoffs so that orders arrive by Christmas. He said the ban is temporary and will be lifted once FedEx service levels improve.

In its email to merchants, Amazon said sellers can use FedEx’s speedier and more expensive Express service for Prime orders or FedEx Ground for non-Prime shipments.

If you have been having a terrible experience with Fedex, you are clearly not alone. Their service is so bad that Amazon has banned its partners from using Fedex Ground.

While that won’t be a significant hit to Fedex’s income, it is a huge and very public slap in the face. Let’s hope it is enough to get Fedex to clean up its act.

image  by planetc1 via Flickr

 

Nate Hoffelder

View posts by Nate Hoffelder
Nate Hoffelder is the founder and editor of The Digital Reader. He has been blogging about indie authors since 2010 while learning new tech skills weekly. He fixes author sites, and shares what he learns on The Digital Reader's blog. In his spare time, he fosters dogs for A Forever Home, a local rescue group.

5 Comments

  1. Susan B.17 December, 2019

    The last FedEx truck that delivered to me had some smaller print on the side of the truck that explained it was a third party contractor. Since companies bully contractors and get them to bear all the costs (no benefits, you are not an employee), the contractor does not care about the reputation of FedEx.

    Reply
  2. Kit17 December, 2019

    I had a problem with a couple things I ordered from Amazon last week; first they said they’d come the next day, and then they said there was a delivery problem, and then they said they weren’t coming at all; they were being returned to Amazon and Amazon was going to give me a refund. It wasn’t a huge deal but it just seemed really weird. Now I’m thinking it must have been a Fedex issue.

    Reply
  3. Beverly17 December, 2019

    Ugh. FedEx lost the iPad I bought for my mother at the beginning of the month…lesson learned there. I got a refund and bought the iPad in the store so that it couldn’t possibly be “lost” again.

    Reply
  4. Littermate17 December, 2019

    Personally I’ve had UPS and USPS both leave packages out unprotected in the rain, and had long delayed delivery from UPS. UPS have delivered to a house down the road. The only problem I’ve had with FedEx is they delivered to the house next door, with whom we have a shared driveway. Then again, I get far more deliveries from UPS and USPS so one would expect more problems, statistically. If you order online then expect problems now and again. I wouldn’t forego the pleasure of online shopping just because of a very few problems.

    Reply
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