Amazon Confirms Fire Tablet De-Registration Problem – Also, How To Protect Yourself
Amazon has yet to come out and explicitly confirm that some of its tablets have been spontaneously developing amnesia, but on Saturday Amazon did tacitly admit that this was a widespread problem.
eBook Evangelist noticed that Amazon had posted the following message in its official support forums:
If you’re having trouble finding your photos, apps, or other content on your Kindle Fire HD 8.9”, please check your current registration status by swiping down from the top of the screen, selecting More, and then selecting My Account. If your device is not registered, tap the Register button and then enter your Amazon account information. After you register your device, you may need to download your content again. To learn more, go to http://www.amazon.com/gp/help/customer/display.html?nodeId=201730090.
That’s great, but it doesn’t exactly help those who have already suffered from Amazon’s snafu.
As we’ve been hearing for the past week, many Fire tablet owners are reporting that their tablet has spontaneously deregistered itself, wiping its memory in the process.
Anything not backed up has been sent to the great Recycle Bin in the sky.
Speaking of which, Amazon does offer a backup option for its Fire Tablets, one which ill save your "device settings, network settings, bookmarks, installed apps, and more" to Amazon’s servers.
This option was enabled by default in my $50 Fire tablet, but it was not enabled in my Fire HD 7 (2014). That tablet was upgraded to Fire OS 5.1 Bellini earlier this year.
I don’t know when Amazon added the feature, so I can’t say with any certainty which generations of the Fire tablets have it, but if your tablet has a backup option you’ll be able to find it in settings menu > device options > backup & restore.
Depending on the model year, some Fire tablet might not have this feature, so it would be a really huge help if we could crowd-source a list of tablets which do and do not have a backup option.
Does your Fire tablet have this option?
{list to be added here}
image by Open Grid Scheduler
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