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Amazon Continues to Ignore the Hacking of Createspace Accounts

As I am sure you have read both here and on The Book Designer, for the past seven months hackers have been targeting accounts on Amazon’s POD service, Createspace. Once the hackers gain access to an account, they quickly change the payment details point to a Russian bank.

Earlier today a couple questions crossed my Twitter feed related to this story, and I thought they deserved a follow up:

1, I don’t know why Createspace has been silent on this issue. I have fairly good connections in all the places where authors hang out, but I have not heard any authors mention that they had been contacted by Createspace.

My bafflement only increased this morning when I read the email from Amazon about my email address may have been leaked in a breach on I mean, Amazon will rush to warn me that my email may have been leaked, and yet they won’t warn anyone that authors are getting robbed on Createspace?

And to be clear, Amazon does know about this issue. I contacted Amazon a week before the story was published on The Book Designer, but they never answered any of my questions or even offered a statement. I then sent them a link when the story was published, and they still didn’t respond.

Given that this problem has been going on since April, the lack of response is startling, to say the least, and it is certainly getting in the way of sharing the relevant details with authors. And that is why my next answer is less than definte:

2, So far as we know, only accounts on Createspace are affected by this hack. Or at least, I have not heard reports that KDP accounts have been similarly hacked. However, given Amazon’s silence on this issue, I cannot say for certain whether that is true.

This is a developing story, and I will continue to report on it as new details emerge. Stay tuned.

image by ell brown via Flickr

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