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Audible Now Offers Real Live Human Customer Service via Alexa

Amazon launched a new customer service option on Wednesday. Alexa users can now reach Audible customer service via their smart speaker or any other Alexa-enabled device.

All they have to say is, "Alexa, call Audible."

 Audible Inc., the world’s largest producer and distributor of downloadable audiobooks and other spoken-word entertainment, today introduced a new hands-free customer service experience on Alexa. By saying “Alexa, call Audible”, U.S. customers will be connected directly to a highly-skilled, dedicated expert who can answer questions, resolve technical issues, make Audible book recommendations, and more. The new experience is now available to customers in the United States 24 hours a day, 7 days a week, and is entirely hands-free.

You can find additional information about the new feature here.

It’s a cool feature, and it’s actually pretty close to the "walkie-talkie" option (using Alexa to call anyone who also uses Alexa) which I think would be a killer feature if Amazon would implement it.

But you might want to rethink using Alexa at all, however.  Bloomberg reported earlier this month that Amazon contractors have access to a user’s account info and recordings of what that user says to Alexa, and as we just learned today, those contractors can even access an Alexa user’s street address.

Not only are those contractors inside your personal life, they know the way to your front door.

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gbm April 24, 2019 um 9:18 pm

IT is not a cool feature, just publish a number that has real people answering.

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