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Does your Asus eee Transformer have a screen defect?

click to enlarge

About a week ago I bought the Asus eee Pad Transformer from office Depot, and it’s going back today.

For the past several days I have been seeing an intermittent and rather odd screen defect on my Transformer. I can see a grid of what looks like 5mm squares underneath the screen, and I’m told that it’s the capacitive sensor for the touchscreen.

I tried my best but it’s almost impossible to photograph. But it’s there. The grid looks like a foggyness that falls somewhere between condensation, dust, and fingerprint smudges. Watch the video and you’ll see the grid. it will only show up when the light is reflecting at certain angles.

I’ve also done some digging, and I can confirm that I’m not the only one to see it. I’ve found a bunch of comments about it here and here, and I even found it discussed on the official Asus Transformer  support forums. Much to my surprise, I appear to be the only one bothered by it. No one offered a solution for the problem other than wiping the screen (that didn’t help).

It’s going back to the store. I love this tablet, and it’s truly awesome. But I’m not going to put up with an obvious screen defect on a $400 tablet.

Here’s the video. I think you might want to click through and watch it in higher resolution on Youtube.

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Ravi July 28, 2011 um 2:04 pm

I hope you’ll consider this good news:

1. I saw the defect you’re talking about in the video (and I’d probably find it pretty irritating).
2. I can’t see the defect in my Transformer.

Hopefully exchanging / replacing yours will work out. Good luck.

Nate Hoffelder July 28, 2011 um 3:11 pm

Well, at least it means I’m not imagining things.

nrapallo July 28, 2011 um 4:47 pm

Hi Nate!

I have seen a similar grid when the screen is off and I was trying to polish off the finger prints. I huffed a bit of hot breath onto the screen and the moisture allowed me to see that sensor grid. I remember being amazed that it was there as when the screen is on, I never noticed it.

Do you notice it when the screen is on?

By the way, my nephew’s iPod Touch 4 has a similar grid when exposed to moisture. It may be an IPS screen feature… 😉

Nate Hoffelder July 28, 2011 um 5:08 pm

I can see it when it’s on, yes.

"when exposed to moisture"

That’s not good. It means his iPod has a defective seal. The same is probably true for the Transformer.

Mike Cane July 29, 2011 um 5:10 pm

I’ll skip the video. With Twitter open, it won’t play properly now.

Anyway, that grid like this one on the craptastic Cruz?

Nate Hoffelder July 29, 2011 um 5:19 pm

can’t see the one there, but it could be the same problem.

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