DRMed eBooks Vanish in Kobo Library Update
Several Kobo users are reporting over at MobileRead that the latest update to the Kobo website has borked their ebook libraries, and that the new library menu is uttelry broken.
"I noticed the new screen today, and I also noticed that all of my books from the Sony Reader Store are no longer in my library," one wrote, before adding in a later post "Kobo removed the Sony Store books from my library during the upgrade. If I want them back, I need to add them back individually. Unless of course, Kobo can figure out a way to do this for me. My library is missing around 460 Sony Store books."
Several other users concurred, with some missing hundreds of ebooks. "Looks like so far all of my Sony books are 'missing' too. Gonna be a pain searching for and adding them all back in. Luckily I have a list of all my Sony books that I made before the transfer to Kobo, but still a pain and it’s crazy that they think this is an okay way to do things."
And other users are chiming in that they lost access to the ebooks they were storing in their "trash" folder. The files placed in that folder were stored rather than deleted, and under the new library menu that folder is no longer accessible. "How can I access the books that were in my Trash folder? They were not trash, I just put them there to stop them syncing to my ereader," one complaint read. Another user responded with confirmation, adding that "Some of my books that were in Trash are missing altogether. The missing ones seem to be ones that I had deleted most recently, perhaps within the last 6 months or so."
Fortunately the old library menu is still accessible at kobobooks.com/library/library.html, because vanished ebooks are just the beginning of the problems. "I am a little baffled on how the sorting works. How does N come before G?" one user wrote, before posting a screenshot. "The search function doesn’t work correctly as well. I search for a particular author and only 1 book shows up. I know I have 10+ books by the same author."
While this problem would not bother me much (I only have a handful of titles in Kobo), some of Kobo’s victims have lost hundreds of ebooks. And sure, most of those ebooks can be found in the Kobo store and re-added to the affected libraries, but is that really a fair and reasonable suggestion?
What a mess.
image by mikecogh