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Mixed User Reports Suggest Google Play No Longer Functional on the Fire Phone

fire phoneAmazon’s year-old smartphone doesn’t have many features which would justify its original high price tag, but at least its owners can content themselves with the knowledge that they could use a hack to install Google Play.

But now it seems that that hack might no longer be functional.

Over the past several days several commenters have reported that Google Play has started crashing. They also report that their Fire Phones are throwing up a "Google Play services has stopped" error message every few seconds.

For example:

I was able to run and install google services via the instruction without rooting since last December, but this morning, I too, start to get the ‘ Google Play services has stopped’ message every few seconds, and Google Play is not functioning anymore. Likely something lamazon did to disable google services. Hope there is a solution soon.

My Fire Phone has gone on to a new owner, so I can’t confirm these reports. But I do have 4 reports, and that is enough for me to write this post and ask if you’re having a similar problem.

If you have experienced this problem, I’d like to hear about it.  I’d also like to know whether reinstalling the hack fixed the problem.

I know of one Fire Phone owner who says that did fix the problem, and I am hoping that it works for everyone else. Because if this doesn’t help then it would mean that Amazon killed one of the few Fire Phone features which many users liked.

Update: Google broke this, not Amazon. A reader tipped me to the news that the Google Play Services app is busted; there are many one-star reviews in Google Play which make the same complaint as reported by Fire Phone owners. Thanks, VanB!

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Andy April 21, 2015 um 3:15 pm

Yes indeedy, same problem over here. First tried (ugh…) turning it off and on again, then uninstall and reinstall the hack. No joy. Finally, a factory reset and out of the box setup again… Reinstall the hack, no luck. I guess there was an app / framework update that has broken things.

I love Google Maps, and there was a documented issue with the text rendering (street names and POI, etc) on the Fire Phone, that made it almost useless. Also Google Maps is better than the Fire’s Maps app when it comes to traffic congestion (Google seems to realize that I’m trying to avoid the accident scene – red lines and icons on the map – whereas Fire Maps consistently tells me to U-turn back into the calamity), so I will be happy to go back to my Moto.

Oh well, at least I got a "free" year of Prime, and wifey is getting a new (to her) phone. As long as it does Facebook, that’s all that matters to her!

Christian Zuniga April 27, 2015 um 6:27 pm

I had the same problem with the new version of google play service and after days of fight i did this

unistall all the play service and the play store
install the play store 5.3.6 or 5.4.12
install the google play service 7.0.99

thats it

mpthegadgetman July 1, 2015 um 6:30 pm

Christian thanks for the info – I did exactly what you advised and it works a treat for now !! Thanks a million and keep up the good work !!

Swa July 21, 2015 um 5:34 pm

Thanks for the info, works like a charm!

Jay May 2, 2015 um 11:10 am

I am also going to do the same. My wife will get new phone

Bee May 12, 2015 um 11:15 am

The latest Fire OS Update fixed this problem for me.

Google Maps and all other Market apps that couldn’t work before now work. . . .

It also has wallpaper now 🙂

Will April 21, 2015 um 3:56 pm

It’s barely functional on regular Android phones…

Becki April 22, 2015 um 2:18 pm

True, I’ve been having problems with Google Play for a couple of weeks at least, on a sorta-new HTC mid-level smartphone. Reinstalling didn’t always help, it kept crashing. My older Android tablet didn’t have any problems, though.

Tammy Lee April 24, 2015 um 3:54 am

I have a Samsung galaxy s4 I’m posed because of data I have thru A tt that I will be paying for 4-ever trying this & trying that For several weeks asking all around then I read that Google Updated it around the time I started having trouble with mine sorry mine a little bit longer than that !!! Why couldn’t they jus say something!?

Hebert April 21, 2015 um 5:04 pm

Indeed. Earlier today it stopped working.

This will ruin everything.

Mine didnt update. I bet that this was something on the Google side.

I hope for a workaround for this

RM April 21, 2015 um 6:26 pm

Don’t reboot!

Uninstalling Google Play Services and reinstalling an earlier version (I go with 7.0.99) fixes the issue. However, the app updates automatically on start up, so it only lasts until your next reboot.

It’s an added couple of steps when you start up the phone, but it makes the google apps work without all the crash reports.

Dave J April 22, 2015 um 10:02 pm

Same here until I restart and have to do it again.

HS April 23, 2015 um 12:23 pm

How do you reinstall an earlier version of Google Play Services?

Vanb April 21, 2015 um 9:58 pm

Amazon didn’t do this. Go to the Google Play Services page of the Google Play Store. There are complaints all over, and it’s very much not limited to the Fire Phone.

Nate Hoffelder April 21, 2015 um 10:10 pm


gm1416 April 22, 2015 um 1:39 am

It crashed on my s4 several times already since yesterday

Tyler p April 22, 2015 um 8:00 am

In order to get rid of the "google play services has stopped". You must in install the 4 apk files and re install them in the proper order again. The crash reports are being caused by a new update to google play services. Doing this removed the error messages from popping up. Please note that not having the most recent update to Google play services will render the google essential apps, ex. Hangouts,Gmail, Youtube and some others useless. The other apps installed from the play store will work just fine though…for now.

Tyler p April 22, 2015 um 8:15 am

Proper order of apk file installation.
1. Google account manager
2. Google play services
3. Google play framework
4.. Google play store

If you are using es file exolorer to download the apks this will save you time, because silk saves them as zips so you would have to rename them all to .apk and then install.

mnldiaz May 2, 2015 um 3:08 pm

I’ve followed thath order on installing those apks, but had the same results. But, upgraded my Fire Phone to OS 4.6.1, and voilà! I’m using Google’s Android Play Store and Google apps with no problems.

Alexis April 22, 2015 um 8:44 am

I mange to FIX it by uninstalling this newest version of google play services (7.3.29) and downloading an older version of Google play (7.0.99). Now everything is back to normal and my Google aps are working.

Found older versions here:

Ricardo Arceo April 22, 2015 um 9:19 am

Downgrade Google Play Services apk to 7.0.99 and it will work flawlessly. Don’t turn it off or reboot it so it won’t get updated automatically.

Tom April 22, 2015 um 12:05 pm

Download and install this APK after deleting the updated Google Play Services… Google may force the update again, but just repeat this action until Google gets its act together – works for us!

Tom April 22, 2015 um 12:07 pm

Save the APK in your downloaded files… Takes seconds to complete.

Tyler p April 22, 2015 um 4:43 pm

While we the few are all united here…is anyone using launchers or sticking with the fire os launcher?

Dima April 24, 2015 um 9:45 pm

I use Apex Launcher. It feels almost like Android except I cannot add widgets and choose a wallpaper.

Satan Jr April 22, 2015 um 6:13 pm

Tried the Google Launcher, it gobbles power. Turned back to good ole Amazon launcher.

David Muhs April 22, 2015 um 6:53 pm

Besides the price, $180 with an additional year of Amazon prime, the only thing I liked was that for some unknown reason, I was getting unlimited native Hotspot on my T-Mobile unlimited (5GB hotspot) account. I’ve gone back to my Note 3.

Tony April 22, 2015 um 7:03 pm

I can’t uninstall play services… option shows grayed out.

Any ideas?

Tyler p April 22, 2015 um 7:57 pm

Long hold the icon on the home screen and select remove from device, follow the on screen instructions to allow access to uninstall. Will be a couple prompts asking you to provide a permissions to remove.

Tony April 22, 2015 um 9:15 pm

No idea Tyler, for starters I don’t have the icon on the home screen…however if I go to Settings -> Applications and Parental Controls -> Manage Applications -> Filter by All, I can scroll down to Google Play Services, shows version 7.3.329. The force quit and uninstall are grayed out.


Tony April 22, 2015 um 10:06 pm

Hello, I managed to remove it…had to disable the system administration.

Terri April 22, 2015 um 8:54 pm

Thank-you for this. That error was driving me crazy. I downgraded to 7.0.99 and now YouTube doesn’t work but I am OK with that. Hopefully Google will fix this soon. I actually kinda like the Fire Phone.

Terri April 28, 2015 um 1:25 pm

I spoke too soon. The older version of Google Play Services updated without having restarted my phone. I tried going back to the old version again and again it updated without a restart. I finally uninstalled it for now.

Cory R April 22, 2015 um 9:34 pm

I tried reinstalling the older Play Services and it worked, somewhat. It seems some apps may force the update, such as boom beach, then it goes back to displaying the error message every few seconds. Guess I can manage til google gets its head out of its ass. Anyone hear any whispers of a possible fix? From what I understand this problem affects almost all fire phones, but also some of the big name manufacturers. Furthermore, has anyone found a root and custom rom? I hate, hate, hate, the fire OS and have done all I can to give it a more standard android feel. Using Google launcher and like it, but a new Rom would be ideal.

Cory R April 22, 2015 um 9:41 pm

Oh, and nate h, please don’t call this a hack. It’s a sideload, or a work around. U are diminishing the true meaning of hack. Very similar to the oxymoron of "Apple genius". Why is everything a hack now? What happened to "tip" or "trick" or "nifty idea"? Life hack is my current pet peeve. It’s highly overused. I’m sorry but peeling an orange with a straw is not a life hack. Manipulating DNA would be a life hack.

Nate Hoffelder April 22, 2015 um 10:48 pm

Life hack is my current pet peeve.

*twitch* Please don’t say those two words together; it’s like nails on a chalkboard. 😉

al April 22, 2015 um 10:32 pm

so when i tried downloading 7.0.99 it says "there was a problem parsing this package" any ideas?

Camut April 23, 2015 um 8:24 pm

You are using the wrong version

Gary April 23, 2015 um 12:33 am

I got the 'parsing' error also when I downloaded using ES file Explorer.

I was able to download the earlier version successfully using the Silk Browser download function, but I’m was still getting the Google Services not functioning error ever 2-5 seconds after re installing.

I’ve just uninstalled Google Play Services for now, until they fix it or I find another way to get it working.

AgentDuke April 23, 2015 um 3:00 am

I’ve confirmed this is because of the auto update by Google Play Services to 7.3 on April 21st. If you uninstall and reinstall to the original 4.5 etc. it *does fix this and makes it go away.*. The problem is that gmail apps and some others will no longer function unless you roll those back also. AND if you reboot it will auto update again and rewrite the non-functioning version. I just left it off, and when I need another google play app I will reinstall, get the app, and uninstall it again. So Google really and truly broke it, and not just for the Fire Phone. Their 7.3 update is such a major overhaul it was bound to jack it.

Mark R April 23, 2015 um 3:47 am

This is not Amazon’s fault at all, google launched an update to the google services framework, version 7.3, that breaks compatibility in many devices, including the fire phone.

Reinstalling the old version "works" but not really.You have to make sure that it will not be updated ever or again the annoying message will appear. Until a fix is released on Google’s side, the best is to uninstall Google Play services (leave the other APKs installed!), post a negative review on the play store and move on with your life.

Of course there is a downside to this, you will not be able to login. That is, no leaderboards or achievements for play store games or be able to use the native youtube app. Fortunately you can find youtube and many more Google apps on the amazon appstore. They are web based so will work slower than native apps but I have found them just as good as the real ones in terms of functionality (even fire phone gestures worked on the youtube app! :D). Also, even without Google Play services, the play store app will work as usual, even payments. So it seems that you are just loosing your ability to login to a native app using your google credentials and everything that implies.

If you absolutely need to login and there is no amazon appstore alternative, let’s say google hangouts, then installing the old version of google play services is your only choice, just try to make sure it wont update, you could probably achieve that by triggering a manual update at the play store and immediately cancel and, of course, turn off automatic updates at the play store app settings.

Mark R April 23, 2015 um 3:55 am

Oops, made a typo in the URL to the play store. Here is the actual link.

Nate Hoffelder April 23, 2015 um 8:04 am

I fixed your link.

hkbmwer April 23, 2015 um 5:25 am

I also encountered the problem. I simply uninstalled the Google Play Services. The warning window did not show again. I do not use social network. I do not mind no Google+ etc.

I still use Google Play Store to download apps, Chrome to search/surf & YouTube to watch video clips.

Tyler p April 23, 2015 um 11:09 am

Okay… I’ve been thinking there are more fire users coming onto the scene. Is there a forum for the development of fire os in particular for the fire phone in place?

al April 23, 2015 um 7:33 pm

Ok so I asked this once and ill ask again due to lack of response

How exactly do you download 7.0.99 (give me precise instructions)? For me it says there is a problem parsing the package

Also I have went back to the very old google play services so now I dont get the infamous "google play service has stopped" but apps like snapchat and youtube dont work.

Lastly, can the people who have 7.0.99 tell me if youtube and snapchat work if not is there a way to have them work?

I know these are alot of questions but any help would be appreciated

Camut April 23, 2015 um 8:38 pm

Hi al. The apk has the version number (7.0.99), but it comes for different devices. For example, 7.0.99 (1809214-036). The last 3 numbers in parenthesis belong to a certain type of device. The instructions are as follows:

Uploader’s notes:
To figure out the right version of Google Play services for your Android device, go to Settings -> Apps -> Google Play services, and look at the last 3 numbers in the parentheses. You’ll see something like -XYZ where:

* X defines Android version:

0 for Android =5.0
8 for Android TV
* Y defines CPU architecture:

1 for armeabi
3 for armeabi-v7a
4 for arm64-v8a
7 for x86
* Z defines DPI:

0 for universal
2 for 160
4 for 240
6 for 320
8 for 480

It seems that -7YZ builds became -4YZ with Google Play services 6.5. If you were on -7YZ before, you should now install -4YZ.
Looks like -8YZ builds are for Android TV.

-014 for Android <5.0 armeabi CPU 240 DPI device
-438 for Android 5.0+ armeabi-v7a CPU 480 DPI device
-876 for Android TV x86 CPU 320 DPI device

If your device is a Fire Phone, you are looking for the one ending in 030, if not, you have to figure out the version of android, the processor and the DPI.


al April 23, 2015 um 8:47 pm

Thank you finally got the right one and youtube and snapchat work! Lets just hope it lasts

Camut April 23, 2015 um 8:52 pm

I hope. For me just didn’t work. I had to uninstall google services and google store. Fortunately, Instagram and photo editing tools are working, because they are part of my job.

Nate Hoffelder April 23, 2015 um 9:06 pm

And thank you both for trying this and sharing details on your efforts.

al April 23, 2015 um 11:13 pm

Follow the link that tom posted above. When I tried it I tried finding the apk on my own and got the wrong one. Also as an update so far everything is working fine BUT REMEMBER to turn auto update of on google play store without that the google play service will automatically try to update and mess things up

Dima April 24, 2015 um 10:02 pm

I have exactly the same situation.

Neil April 23, 2015 um 10:08 pm

Having the same problem with my Kindle Fire HD which I converted to an Android tablet with the N2A OS card. Restoring the original app does not allow me to connect to a public WI-fi connection, among lots of other things. Started on April 22, just as you would expect.

Come on, Google – fix this already.

Tony April 30, 2015 um 9:14 am

Hello, I saw that 4.6.1 was leaked and some people are getting the update over OTA. What I’m unsure is if play services are working or broken if you update. Can anyone confirm?

Tam May 1, 2015 um 6:26 pm

Info from XDA-Developers suggests that Fire OS 4.6.1 has the same issue with Google Play Services 7.3.#.#

This combo seem to work for me some what (i’m still on Fire OS 3.6.8)
-Google Play services 7.0.99 (1809214-036)
-Google Play Store 4.6.17

But once a while, it still auto updates (triggered by some google apps or services running in the background, not sure what).

So this is what I do as a work around, sometimes i have to repeat this several times.

! need to make sure you can sideload both Google Play Service and Store first, put them in a location you can access via File Manager.

1. Turn off Wifi, uninstall Google Play Services/Store (they will be on latest versions). If you cannot uninstall Google Play Services (uninstall button grayed out), you need to first disable Android Device Manager from (Settings/Device/Manage enterprise security features/Device Administrators)

2. Install the older versions of Google Play Services/Store (I use an app called File Manager 1.16.8)

3. after Google Play Store is installed, click open and there should be a Setting that you can turn off Auto Update.

4. Reboot phone and turn on WiFi after and hopefully it will last a bit longer.

sometimes like minutes after i re-sideload, the new version get updated again and I have to repeat.

I know that Hangout, once open, it will update Google Play Services/Store right away, so it cannot be used anymore. It appears that Google Music Play maybe updating as well, with some delay (not right away like Hangout).

I hope Google fix this soon and also Fire OS 4.6.1 will be available soon for US unlocked phone, so i can properly use Google Maps with correct font display instead of using Here Maps.

good luck!

Tony May 4, 2015 um 3:29 pm

My GSM Unlocked 32GB is downloading the 4.6.1. Soon I’ll be able to confirm if play services are also broken on this update.

Tony May 4, 2015 um 4:19 pm

Good news, updated with the OTA 4.6.1 and seems like play services are working.
I tested keep, play music and drive.

I’m running version 7.3.29.

Dmitriy May 4, 2015 um 4:25 pm

Thank you for the information, Tony! I will be waiting for the OTA update.

al May 4, 2015 um 4:26 pm

How exactly do you download new fire phone update ? The 4.6.1

Dave J May 7, 2015 um 11:17 am

Updated Fire O/S 4.6.1 seems to be compatible with latest google play…24hrs no google play services errors!!!!

Camut May 4, 2015 um 6:12 pm

Hi guys

Unfortunately there is not a solution for the fire phone or the kindle.

Something will always trigger the problem, for example, the YouTube or the gmail app.

It looks like google does not want to share their apps with Amazon.

It is a shame. A new phone is in our horizon.

Tony May 4, 2015 um 11:22 pm

Hello, been testing for several hours with 4.6.1 and seems like that update fixes whatever compatibility issue with latest play services.

Regarding, 4.6.1 you can wait for the OTA release, check going to settings, device, install system updates… it will check and let you know if you have any available.

You may also download one of the leaked files thru xda… however I recommend just waiting for the OTA release.


al May 7, 2015 um 9:56 am

I just recieved the update and I wanted to ask if google play and play services are still working fine or is there still occasional issues. In short just give me an update

Dima May 7, 2015 um 9:59 am

Al, everything is working impeccably, no issues whatsoever. My playstore update Google Play services to the latest version, and it is working fine. Go ahead with the update!

al May 7, 2015 um 10:08 am

Thanks for speedy reply!

Camut May 7, 2015 um 1:08 pm

I can confirm that the update to 4.6.1 is stable and the improvements are excellent. Now you can have a wallpaper, use 3rd party keyboards and Google now and Google services are working flawlessly. I had only a comment on the wifi. My router was working on channel 13 and the fire phone wouldn’t recognize the router. I had to change the channel in order to connect again. You can also change from H+ to LTE and some other stuff I have not tested. I used the update published on XDA for the 32GB unlocked international here:

Dakota May 6, 2015 um 5:24 am

Kindle Fire HD here.
Was getting "google play services has stopped" every 2-3 minutes. Very annoying… Searched for 2 days for help without much luck. Finally bluntly removed "google play services" from my kindle and in a matter of seconds all google apps were updated everything is working fine.
Have no idea if this is a proper solution, but it worked for me 🙂

Cheap cellphone reading? Fire phone just $60 after Prime credit TeleRead: News and views on e-books, libraries, publishing and related topics July 8, 2015 um 1:07 pm

[…] the reason, though, the hack stopped working, according to an item on Nate’s […]

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