My 9″ Pandigital Novel died in Las Vegas. I didn’t break it or drop it, it just died. This was one of the many minor irritations that made the trip less than fun, but never mind that. I’m here to complain about getting the gadget repaired.
Late last Sunday night I filled out the contact form on the Pandigital website. I told them that it had died and gave them all the info so they could deal with it under the warranty.
And then I waited.
Final Update: This company has folded. It has been handed over to a liquidator to be sold off in order to pay creditors.
And I’m still waiting. It’s been 9 days now and I still haven’t heard back from Pandigital. What’s worse is that was only the first of 5 times I’ve contacted their service department on this. I’ve filled out that contact form twice (the second time was on Friday) and sent 3 emails and received no response whatsoever.
BTW, if you’re thinking that I could have just asked my contacts at Pandigital to swap my broken device, you’re right. In fact, I told them it was broken (and how). I’m doing this the hard way because I wanted to see how good their service department is.
Frankly, it sucks. I had heard complaints about Pandigital from a few people but I hadn’t realized quite how bad it is. Basically there is no tech support or warranty. Once you buy one of their gadgets you’re on your own.
I cannot recommend that anyone buy a device from Pandigital. It’s too big of an investment to throw it away.
(image via miss_ohara)