My weekly email with blog posts did not go out this morning, and we have Mailerlite to blame for that. The mailing list provider updated their platform late last week, and apparently broke a lot of accounts.
This was a major catastrophe for users, and not just a bump in the road. I haven’t had a chance to go over all the parts of my account yet, but I do know that Mailerlite deleted two of my RSS campaigns, and deactivated a third. (The two deleted RSS campaigns are literally gone from my account.)
If you have a Mailerlite account, you really need to go over it with a fine tooth comb. While Mailerlite has informed users by email that there may be an issue with RSS campaigns, I am seeing a whole host of complaints on Twitter about confirmation emails not going out, automation not working, and campaigns just not being sent.
I am going to go check my account just as soon as I publish this post, and then I will start looking for a replacement service. I am financially constrained at the moment and can’t actually afford to move, but I will certainly be sending people elsewhere.
This is the 6th major problem I’ve either encountered or heard about in the 23 months since I signed up for Mailerlite. That is simply an unacceptable level of failure for a mission critical tool.