Kobo Promises to Refund All Orders From the Kobo Mini Sale Fiasco
Kobo has proposed a very adequate solution to the mess resulting from last week’s bungled Kobo Mini sale.
As I reported yesterday, Kobo briefly ran a sale last week where they offered a new Kobo Mini with a Pearl screen and a gray knit sleepcover for $50.
Unfortunately for everyone, what Kobo had intended to sell (and all they ahd on hand) were old demo units with pink rubber shells. Since Kobo doesn’t have the units it listed on its website, it has instead decided to give everyone a refund.
Here is the official statement:
The Kobo Mini eReaders that were sold from November 3 to 7 in Canada and the US were devices produced for retail store demo environments. Although the eReaders were unused and in original, sealed packaging, the description onKobo.com should have explicitly stated that they were demo devices. This was an error and it was not Rakuten Kobo’s intention to mislead customers. As such, those who bought the Kobo Mini will automatically receive a full refund for the device and shipping costs, and are welcome to keep the device if they wish. Rakuten Kobo apologizes for this unfortunate error and is working quickly to get booklovers back to reading.
If you bought a Kobo Mini in last week’s sale, contact customer service so you can get your refund. You might need to reference this post.