Lawsuit Claims B&N Knew it Was Selling Defective USB Cables
According to PennRecord, a Nook Color owner in Pennsylvania filed a class action lawsuit earlier this month, citing breach of implied warranty and breach of express warranty She is represented by law firms in Philadephia and Los Angeles.
According to the lawsuit, Hainley purchased a Nook Color ereader in December 2011 and the charging cable malfunctioned less than a year later. The complaint states that Nook chargers and power adapters also would dangerously fray and become defective after a few hours of use. The suit further states that the defendant was aware of the problem, having received thousands of complaints, and in response issued the same defective replacement parts to consumers in violation of the product warranty.
Reports (one, two, three, four) have been circulating for going on five years now that Barnes & Noble had a problem with defective charging cables, but it’s hard to tell whether B&N had problems worse than its competition.
The thing is, you can also find similar reports about the cables for the Kindle and for iDevices. In fact, Apple is notorious for poor-quality iPad and iPhone cables. I’ve had to replace a couple iDevice cables myself, although I haven’t had nearly as much trouble as some Nook owners are reporting.
Do you think B&N’s cables have a higher failure rate? Or could this just be user error?
image by Owens Valley Desert Rat