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Nate Hoffelder

Nate Hoffelder

Authors Can Now Advertise Their eBooks on Amazon Sites in Italy, Spain, and France

Have you checked your Amazon.com KDP dashboard lately?

I just did, and I noticed that Amazon has added a notice informing users that we now have the option of advertising your ebooks in France, Spain, and Italy.

Amazon Advertising has been available in the US since November 2016. (While it was technically available before that, you could only advertise ebooks that were in KDP Select.) It took Amazon close to three years to expand the offering to include the UK and Germany, and just over two months later they have added Spain, France, and Italy.

Or rather, Amazon has added their sites in those three countries (Amazon.es, Amazon.fr, Amazon, it), giving authors the option of running localized adverts on one or more site.

You can place an advert on a book via your KDP bookshelf. The advert will be displayed on an Amazon website, making these "adverts" more resemble co-op fees rather than advertising. Authors are, after all, buying pixels on an Amazon website in much the same way that publishers used to buy prime floor space in bookstores.

Ironically enough, while Amazon is doubling down on selling you pixels, Barnes & Noble is doing away with co-op fees altogether so they can instead display books customers might want to buy rather than the books that publishers want to sell. (Didn’t Amazon used to put the customer’s desires first?)

Amazon via Roger Packer

image by fdecomite via Flickr

Amazon is Merging Book Reviews From Its International Sites Into Amazon.com

For the longest time Amazon has kept the book reviews on its various websites in separate silos, but now the retailer is copying review from one site to another.

Anthony Wessel, owner and oeprator of the ebook deals site Digital Book Today, confirmed something I had been hearing from authors for a few days now. Book reviews posted on Amazon’s UK and Canadian websites are now showing up on Amazon.com. (There’s no word yet on whether reviews from Amazon Australia were also impacted).

The Canadian and UK reviews are now listed on Amazon.com under the section "Top International Reviews", and the ratings left by reviewers are factored into each book’s overall star rating.

Judging by reports from KBoards, it would appear Amazon is still working out the bugs. Not all books are showing international reviews, and I am told the old review counts are still being shown on series lists and the also-bought section.

While I am seeing only reviews from the UK and Canada, what I found especially interesting was that there’s an option to "Translate all reviews to English". Clearly Amazon is planning to integrate all book reviews from all of its sites.  Given the limitations of translation software, this plan is doomed, but it’s going to be fun to read the gibberish generated by Amazon’s auto-translators.

Have you spotted any new reviews yet?

 

 

UK Audiobook Revenues to Eclipse eBook Revenues in 2020, and Other Impossibilities

Back in 2014 everyone was excitedly repeating the claim that Amazon made up half of the UK’s online retail. This idea lasted until about ten minutes after I fact checked it and found out there was no way it could possibly be true. (The BBC deleted the claim without issuing a retraction.)

I think I just found another example, only this time it involves audiobooks.

On Monday The London Times reported on – and Telegraph and Independent repeated – a report from the research firm Deloitte which made predictions about the future of the audiobook market.

According to the Independent, audiobook revenues in the UK would exceed ebook revenues in 2020.

I am not sure where they got that idea (I still haven’t found the original source, and The London Times’s story doesn’t actually say that) but there is simply no way that this could be true.

None.

It is impossible.

From the Independent:

Sales of audiobooks are set to overtake ebooks in 2020, new research suggests.

Figures from consultant firm Deloitte predict that UK sales of spoken story-telling are set to generate revenue of £115 million in 2020. It would be a 30 per cent increase on audiobook sales in 2018.

In comparison, ebooks – predicted as the “future of reading” by The Telegraph in 2009, are rounding out the decade with a continuing downward trend of ownership.

Sales of ebooks fell in 2017 by 4 per cent and have continued to falter. While 26 per cent of Britons owned ebooks in 2015, now only 26 per cent read books digitally.

Print book sales also fell in 2019, by 5.4 per cent. It ended a five-year period of growth for sales of physical books. However audiobook sales increased by 43 per cent, bucking the trend with sales of £69 million.

I went ahead and paid for a subscription to The London Times, just to see if they explained where they got their data. They did not name a source.

A lot of the data would appear to have come from the UK Publisher Association’s latest annual report. It was published in June, and covers 2018. The stat about 69 million in audiobook revenue, and print revenues being down 5.4%, would both appear to have come from that report.

But that doesn’t really help me any because that same report said that UK ebook revenues were up last year, and that audiobook revenues were a mere fraction of ebook revenues:

Total digital book sales up 5% to £653m, and

Total consumer audiobook sales income up 43% to £69m

To reiterate, the Independent said audiobook revenues would reach $115 million pounds next year, exceeding ebook revenues.

I simply do not see how that could be possible given what I have already found.

Frankly, folks, I am stumped. The story just doesn’t add up.

The most likely explanation is that someone misread the UK PA’s report, and then didn’t check their facts.  But we really don’t know.

I take that back. I just read The London Times article again, and I noticed that it doesn’t say audiobook sales would exceed ebook sales in the UK in 2020. Instead, it says:

In the United States, the world’s largest market, audiobook revenues are on track to pass ebooks by 2023, it says.

This is not the same thing, and it suggests that the detail about audiobook sales exceeding ebook sales in the UK in 2020 was invented by the papers that copied the original article.

If I am correct then what we have here are journalists playing a game of Telephone, much like Seeking Alpha did with the Walmart buying the Nook rumor back in 2014. In that situation an innocuous story about Walmart being interested in ebooks was misrepeated enough times that the final version said Walmart would buy the failing ebook division. In this situation we went from an accurate if clickbaity headline to an erroneous story in a single step.

Or, it could be that The London Times got the story wrong too at first, and then changed their story. (This is much less likely.)

I have reached out to the Deloitte head honcho mentioned in The London Times story, and asked for help. If he responds I will update this post.

P.S. I did not address the original claim about 2023. I think it is nonsense, but I skipped it because it was not outright erroneous, and I wanted to delve into the erroneous claim.

image  by Giallo_photoshop via Flickr

Say Good-Bye to the Ten-Digit ISBN

The Book Industry Study Group (BISG) announced last week that newly purchased ISBNs sold through Bowker will soon be sporting a 979 prefix.

Bowker’s John Purcell and Pat Payton said on the BISG’s conference call that Bowker was running out of unsold ISBNs with a 978 prefix, so the company is expecting to introduce a new 979 prefix in early 2020 to be able to meet demand for volume orders.

Originally a necessary capital expense but now regarded in certain segments of the industry as about as useful as the appendix, an ISBN is essentially a book’s serial number: a unique identifier that is attached to a particular title, or more often one edition of a title (paperback, audio, hardback, etc).

ISBNs started out using a 10-digit number, but later transitioned to 13-digit numbers as the supply of unused numbers ran low. It has been standard up to this point to have a 10-digital ISBN that corresponded to the 13-digit ISBN, but the BISG reports that practice will be going away with the adoption of the 978 porefix.

For the first time in the U.S. market, there will be no 10-digit equivalent to a 979 ISBN. As well, the change will introduce a new classification unique to the U.S., where books will begin 979-8. Publishers and metadata recipients will need to confirm that their systems can reliably accept and maintain 13-digit ISBNs, including those that begin with the 979 prefix.

As you may know, ISBNs have a complicated relationship with the larger Universal Product Codes system. The reason I bring this up is that in the UPC system, the 978 and 979 prefixes are actually two examples of UPC country codes.

Country codes are not a indicator or origin or destination, and is really just a way of organizing the UPCs to avoid duplicate use. What’s interesting about this is that when it comes to the 979 and 978 prefixes, the country in question is "Bookland". (No, I am not making this up.)

BTW, next year marks the 50th anniversary of the ISO adoption of the ISBN standard.

image by ActuaLitté via Flickr

West Virginia Prisoners Will Be Charged by the Minute to Read eBooks on Tablets

When I had previously reported on US prisons restricting sources of books (or out right banning books altogether) I justified the practice by pointing out the how books can be used to smuggle drugs into prisons.

There is no way to justify what the state of West Virginia is doing.

From Reason:

Inmates at several West Virginia prisons are getting free electronic tablets to read books, send emails, and communicate with their families—but there’s a catch. Any inmates looking to read Moby Dick may find that it will cost them far more than it would have if they’d simply gotten a mass market paperback, because the tablets charge readers by the minute.

Under a 2019 contract between the West Virginia Division of Corrections and Rehabilitation (WVDCR) and Global Tel Link (GTL), the company that is providing electronic multimedia tablets to 10 West Virginia prisons, inmates will be charged 3 cents a minute to read books, even though the books all come from Project Gutenberg, a free online library of more than 60,000 texts in the public domain.

The WVDCR says the tablets provide access to educational materials, incentives for good behavior, and an easy way to stay in touch with loved ones. But the Appalachian Prison Book Project, a nonprofit that offers free books and education to inmates, says the fee structure is exploitative.

"If you pause to think or reflect, that will cost you," says Katy Ryan, the group’s founder and educational coordinator. "If you want to reread a book, you will pay the entire cost again. This is about generating revenue for the state and profit for the industry. Tablets under non-predatory terms could be a very good thing inside prisons. GTL does not provide that."

According to the contract, detailed by Appalachian Prison Book Project, using the tablets will cost $0.05 per minute (currently discounted to $0.03) to read books, listen to music, or play games; $0.25 per minute for video visitations; $0.25 per written message; and $0.50 to send a photo with a message.

The Prison Policy Initiative estimated in 2017 that wages in West Virginia prisons range between $0.04 and $0.58 an hour.

I am speechless.

image by photographymontreal via Flickr

eReader Market Projected to Shrink by Over 50 Percent in Next Five Years?

Long time readers of this blog will know that I am not a huge fan of market "analysis" "reports" that try to predict the future of the book market. They have uniformly wrong, and good for only laugh.

So when Mike Cane sent me a link to a press release about a report that predicted the future of the ereader market, my first response was to laugh and point out that four of the companies mentioned in the press release stopped making ereaders years ago (Sony, Ectaco, Ematic, and Aluratek), and that another one (Icarus) was D-E-D dead.

But then I reread the lead prediction, and it got me thinking:

The worldwide market for eReader is expected to grow at a CAGR of roughly -12.7% over the next five years, will reach 200 million US$ in 2024, from 460 million US$ in 2019, according to a new study.

English is clearly not their first language. If it were then they would have said that the ereader market totaled an estimated $460 million in 2019, and is expected to shrink an average of 12.7% each year for the next five years.

As fond as I am of ereaders, it would not surprise me if this happened just as predicted. Smartphones and tablets really have replaced ereaders as the leading devices used for reading. They’re not just always available, but they also have more features and functionality.

What do you think of this prediction?

Why We’ll Never Have a "Books Anywhere" Service

I was getting caught up on my RSS feeds and twitter link junkies this morning while working on tomorrow’s link post when I came across an editorial. Bradley Chambers wrote over at 9to5Mac that he thinks it’s time for someone to develop a Books Anywhere service similar to the (US-only) Movies Anywhere.

On the movies side of the business, there has been some movement to open up purchases. While the content still has DRM, multiple vendors have worked together to allow a service called Movies Anywhere. If you purchase a movie from Amazon Prime Video, you can stream it on iTunes/Apple TV as you bought it from them. If you find a deal on a film from Vudo (owned by Walmart), you can buy it, and then stream it on Google Play Movies.

A feature like this for books would be amazing. If Amazon puts a book on sale for Kindle, I could buy it and then know I could access it in the future on Apple Books. Digital books have been around for over a decade, so people are starting to build large libraries of purchases that are going to be locked to a particular platform forever.

If consumers knew that their purchased books would be accessible from any modern ebook platform, they’d likely feel more confident in their purchase. Consumers shouldn’t be locked into a single book platform forever. They should be able to access their purchases from any device and any ebook platform they choose. It’s time for Apple, Amazon, Barnes & Noble, and others to form a Books Anywhere platform to give consumers options in the future.

This is never going to happen, for obvious reasons, but I expect that this editorial will get passed around a lot, so I thought it would be interesting to dig into it.

For starters, this type of service is not in the best interest of either Amazon or Apple. They have a solid position in the ebook market, and letting customers move their ebooks to other service providers could only weaken those positions, so neither one will go along with this idea willingly.

You’d have to force them to do so, which isn’t going to happen because no one in book publishing has that kind of power any more. It’s not like the movie industry, where the several major studios still dominate; while the major trade publishers did have that kind of power at one point, they pissed it away.

Book publishers could have forced all ebook retailers to adopt an interchange service back when the ebook market was still new (2010-ish), but instead the Big Five conspired with Apple to bring about agency ebook pricing. They wanted to kill off the market by raising ebook prices, but instead they killed their own ebook sales, allowed indies to step into the gap, and handed control of the market to Amazon.

Don’t get me wrong, I love how publishers gave authors the opportunity to learn they can do without the gatekeepers, but the Big Five publishers had the chance to define the landscape of the ebook market, and they threw it away.

What’s even worse is that there were several platforms that could have become the Books Anywhere service that Chambers proposed if book publishers had thrown their weight behind one back when they still had power.

Take Readmill, for example. This platform was literally designed to be a Books Anywhere service, and if publishers had demanded that all major ebook retailers supported Readmill, that might have actually happened. Instead, Readmill was acquired by Dropbox in 2014 for $8 million.

And then there’s Adobe Digital Editions. Launched in 2008, Adobe DE was/is a DRM platform that could be licensed by device makers and ebook retailers. They could have shared the same DRM, giving consumers the option of moving ebooks purchased at one retailer to a device purchased from another.

Sure, Adobe DE tech was marginally functional then and it’s still mostly unusable now, but that is mostly because the team that developed it at Adobe spent almost as much energy surviving Adobe’s internal politics  as they did developing the platform.

Tech can be improved or replaced, if there’s demand for it. But instead the publishers let first Amazon and then Apple get away with using their own unique flavors of DRM. And then they lost the power they had.

The simple truth is the book publishing industry passed up any number of opportunities to create a Books Anywhere service, and did not. And I think we all know why that happened.

Let’s be honest: a Books Anywhere service would have actually helped the ebook market, and even today that is the last thing that Big Five publishers want.

image by Dai Lygad via Flickr

Ten Tips for Authors Going to Their First Book Fair (updated)

Book fairs and other local events can be a great way for authors to connect with readers and make new fans. They are immensely valuable, but at the same time it can be hard for first-timers to get the most out of an event.

That was certainly true for me. I didn’t used to exhibit much (meeting new people is stressful) but lately I have been working to overcome my limitations. Over the past few months I have been exhibiting more and more, learning as I go, and I have picked up a few tips I would like to share with you so that you can benefit from my experiences.

The following post is a mix of mistakes I made at my first trade shows and tips inspired by my time as a volunteer at the Fredericksburg Independent Book Festival on Saturday.

Update: I added to this list in April, May, and November 2019. Now that I have a few more cons and festivals under my belt, I can see more ways to improve.

If you have tips you learned the hard way, I would love to read them in the comments.

Plan in Advance

It’s taken me longer to figure this one out than I would care to admit, but if you invest time in planning your activities at an event, it will pay off in spades.

And when I say you should plan your activities, I don’t just mean write out a schedule or make a list of what you need to bring. What I now do is write what are essentially business process documents that lay out every step of every activity. I have a doc for networking, and another one for being an exhibitor. I have a doc for doing a presentation, and another for media interviews.

Bring a Camera

This one is on me.

I realized, about ten minutes after I started talking to authors on Saturday, that I had neglected to bring any way to document my day. I had left my camera at home, and forgot to charge my smartphone that morning.

Don’t make my mistake; bring your smartphone so you can show your fans what you’re doing.

While I am rather camera shy myself, I also know that as a fan I follow the activities of my favorite authors. Fans are interested in this kind of personal detail, and you will make them happy when you share it.

In fact, your fans will want to meet you in person.

Chocolate

After exhibiting at five events I can confirm what we had all suspected for years: Chocolate is the one sure-fire way to get people to approach your booth.

If you spend ten dollars to buy a large mixed bag of chocolate, you will make dozens of new acquaintances (you will also have something on hand to keep your blood sugar up). Just make sure that you put the chocolate in an attractive bowl, and periodically refresh it throughout the day.

BTW, if you forget to bring chocolate, and your event is located in a hotel, check to see if there are any mints or other candies set out for attendees.  You can put those in a bowl on your table, and achieve almost the same effect as chocolate.

Signs

You are only one person, and you can only carry on one conversation at a time. (Even if you have several people staffing your table, the same limitations apply.) One way to make up for this limitation is to have several inviting signs ranging from a banner hanging behind your table to smaller 8.5 x 11 signs sitting on your table.

Just remember, these are signs, not hand outs, so be sure to keep the content simple. I limit each sign to just one headline for a single topic, and I phrase the headline like a directive: "Sign up for my mailing list", for example, or "Enter a raffle for a free X!", or "Ask me about my free service Y".

There are many options, and 8.5 x 11 signs can be printed at home, so there’s no reason not to try several ideas until you find the ones that work the best.

Schedule

That’s why you should tell your fans about your events in advance so they can meet you at the event. In the weeks leading up to your first event, be sure to announce both on social media and via your newsletter that you are going to be at a book fair, show, etc.

You might even want to set up an event schedule on your author site so your fans can plan ahead and make sure they have room in their schedules.

Mailing List

All the authors I met at yesterday’s book fair brought books to sell, and they all came prepared to talk about their books, careers, and other topics, but do you know what I would have done?

I would have found a way to continue the conversation after the event. To wit, I would have brought a tablet so I could let attendees sign up for my mailing list. (Coincidentally, this is something I only thought of after my first trade show.)

Trust me, if attendees like the genre of books you write, they will want to sign up for your mailing list. There were five or six authors at Saturday’s event that I wanted to connect with later. I would have signed up for their mailing lists if they had offered the option. Instead, I had to type their names into my smartphone.

Flyers

Do you know what would also be a good way to continue the conversation after the show?

Bring flyers that you can give to attendees. Seriously, it is SOP in almost every industry that exhibitors have flyers to hand out to attendees. This is one of the better ways to get an attendee more info so they can decide whether to follow up later.

Authors can adapt this practice by having 4” by 6” flyers printed either at a local print shop or online. The flyers can talk about an author’s latest book, the main characters, or the series. You can even have more than one flyer printed, tailoring each one to a specific topic.

On the other hand, flyers are rather expensive ($0.50 to $1 each) compared to the price of most indie-published ebooks, so authors should probably run a cost-benefit analysis first to see whether the flyers are worth the investment.

Flyers, redux

Here’s something I had to learn the hard way: If you’re going to talk about a product (not your activities, but something that has a specific name) then it would really help to have a flyer to give out to those who are interested.

Canopy

The usual advice on prepping for an event is to do a dry run. Set up your table, make sure all the signs can stand up on their own, and that your displays do not look cluttered.

That is all great advice, but based on what I saw on Saturday I think that when prepping for an event authors should make sure that they also go out in their backyard and set up the canopy they are going to bring to the book fair.

The standard collapsible canopy is really easy to set up once you know how, and all it takes is watching one Youtube video and setting it up one time in your backyard to learn details like there are four specific spots where velcro on the canopy’s cloth attaches to velcro on the metal frame (attach the velcro and the cloth will be lined up correctly). Also, you can tell the frame is properly assembled when the bracing “clicks” into place.

I helped set up a couple dozen canopies on Saturday, and I can tell you that a little bit of prep time can mean the difference between getting the canopy set up in 90 seconds and struggling with it for half an hour (my first one took me half an hour to set up, yes).

As a rule, you should put a similar amount of time into setting up your displays in advance, but in my experience the canopy was the one thing that authors needed help with the most.

Swag

Sure, bring books to sell, but don’t stop there. An attendee might not want to buy your books (some of us prefer ebooks) but they might be interested in buying merchandise related to your books.

Remember, one of your goals is to break even or turn a profit from today’s sales, so if you can offer posters, collectibles, bookmarks, or something else that might interest an attendee, and it’s related to your books, you should  seriously consider selling it at your table.

eBooks

I for one would really like to buy ebooks from the authors I meet at cons, but very few authors are equipped to sell them. Here’s a post that will give you more info on how to sell ebooks at an event.

***

Here are a few of the things I learned the hard way; how about you?

What did you learn at your first public events?

Amazon Ignite Lets Teachers Sell Curricula

Remember Amazon Inspire, the site Amazon launched almost four years ago which teachers could use to share curricula?

Amazon just launched a complimentary service, Amazon Ignite, only instead of sharing content, teachers can use the new service to sell their content to other teachers.

Where Amazon Inspire is a standalone site, Amazon Ignite is a part of Amazon.com along the lines of KDP, only with fewer restrictions on content, and also with better payment terms. Teachers can upload and sell Word DOCs, Powerpoints, spreadsheets, PDFs, and even ZIP files. They’ll earn a 70% royalty on all sales, except for items priced under $2.99, where Amazon charges an additional 30 cent transaction on each sale.

While Ignite is focused on teachers, the content is sold on Amazon.com, and is available to all. The selection can be filtered by grade level, topic, resource type, and educational standard across areas such as math, social studies, technology, science, and language arts. Amazon offers previews of materials with its "look inside" feature (just like in the Kindle Store), along with recommendations and customer reviews.

Engadget

Macmillan Can’t Adapt to the Market, So It’s Forcing Customers to Adapt to it

Macmillan CEO John Sargent is back in the news this week with yet another attempt at defending Macmillan’s new policy of windowing library ebooks. This time, he’s shown us just how bad Macmillan is at adapting to the digital age.

The new policy, which went into effect on 1 November, restricts libraries to only buying a single copy of a newly published Macmillan title during the first 8 weeks after it is published. Libraries are charged a ridiculous $30 per copy, rather than the ruinous $60 per copy Macmillan usually charges.

Sargent spoke with librarians last week the COSLA (Chief Officers of State Library Agencies) meeting in Hartford CT on 4 November. According to PW he justified the new windowing in part by saying:

Sargent reportedly told the group of about 10 state librarians that, based on “anecdotal” data, Macmillan believes that “if library users cannot gain access to a new ebook from their library, 8% of those waiting will likely buy the ebook.”

As with Sargent’s other claims, he has provided no evidence to back up his assertion, leaving us nothing to address.

COSLA issued a press release about the meeting, noting that Sargent “likened the ebook marketplace to that for major motion pictures in that new releases have the greatest value in their first few weeks and their initial release should allow for the greatest return on both creative and business investment. The availability of ebooks through libraries, which may be perceived as being free, is, in Macmillan’s opinion, the major driver in the consumer decline.”

This, on the other hand, I can address. While his belief is the accepted practice for Big Five publishers, what it actually represents is Big Five inability to monetize their backlist, and not whether the backlist has value. It’s a sign that Sargent is stuck in the pre-internet era, when the publishers still marketed to the buyers for the bookstore chains, and not the public.

Back in that era, publishers pushed to get their books on to store shelves because that is how consumers found them. That’s not how readers buy books any more, and in fact it’s not how libraries are buying Macmillan ebooks, either.

I was browsing a couple local public libraries today, seeing how many new ebooks they were buying. What I found was that my public library (Prince William) actually bought more Macmillan backlist in the past 6 months than frontlist.  Of the nine fantasy and SF ebooks acquired in the past 6 months, three were new and six were old – as much as eight years old.

The Fairfax County Public Library showed a similar split (and now that they’ve joined the Macmillan embargo, it will probably get worse).

BTW, another thing I noticed is that OverDrive has the weirdest definition of "fantasy"; they apparently think it includes SF genres such as dystopian (Ready Player One is cataloged by OD as fantasy, for example.)

In any case, Sargent’s analogy about movie releases points to the same failing mindset that came up with the new windowing policy, and in fact also gave us agency ebook pricing in the retail market.

Sargent (and the folks around him) can’t figure out how to adapt to the market and sell what customers want, so he has decided to arbitrarily impose restrictions to force his customers to buy what he wants to sell.

In 2010 Sargent conspired with the other major publishers to give us agency ebook pricing because they wanted to sell print books. The market largely ignored this effort, which is why Macmillan has poor ebook sales even though there’s a huge ebook market.

Now Sargent is arbitrarily imposing restrictions on library ebooks because, again, he wants to force his customers to do things his way, rather than adapt to serve the market. He sees the early release window as being the most valuable, so he blocks libraries from buying ebooks then (even though they weren’t buying Macmillan ebooks then anyway).

Something tells me that isn’t going to work any better this time than before.

image  by jvoss via Flickr

The Renovated Amazon Books Bookstore in Bethesda, MD Now Has E-ink Shelf Labels and Books Shelved Spine Out

Amazon shuttered five of its Amazon Books retail stores over the past couple weeks so the interiors could be renovated and updated. Both of the stores in my area closed, and over the weekend the Bethesda store reopened. (BTW, there is also a rumor of another store on 14th St in DC, but only a rumor.)

They hadn’t quite finished cleaning up when I visited today (there was a hydraulic lift and other equipment right outside the door) but aside from a couple empty Kindle Fire endcaps and two paper signs in the children’s section, it was fully operational.

I only found a couple articles about this location when it opened last June; it seems the novelty had worn off since the DC store opened a few months before.  There are few photos showing the interior of the Bethesda store, so it’s hard to tell exactly how it changed.

I did notice a few changes. though. For starters, the tables in the center of the store all lost their signs in the renovation; this really made it the store look less cluttered.

There’s also a much larger electronics section. Ring and Samsung each have their own table, and what used to be displays against the wall is now pegboard with basic accessories (such as USB cables, audio cables, etc), Kindle Fires, speakers, and web-connected spy equipment (aka smart home devices).

I also noticed when browsing the earlier coverage  that there were a few kid-sized seats in the children’s section; they were replaced by the table in the center:

When it comes to the books section of the store, a reader told me (thanks, Edward!) that it was smaller and that there were books set spine out. I can’t confirm the former but I can confirm the latter.

One of most noteworthy details when Amazon opened its first bookstore was that all the books were displayed with the covers facing out.  This went against standard practice and maximized each book’s exposure while at the same time limiting the number of titles Amazon could stock.

That policy has changed.

BTW, if you zoom in, you may notice another major change to the store; Amazon has replaced the cardboard shelf labels with E-ink shelf labels.

Despite my best efforts, I could not identify the manufacturer.

Everyone is probably going to get really excited about the shelf labels but to be honest I was a little surprised when Amazon opened its first bookstore without them; they are the perfect solution to Amazon’s policy of tying its brick-and-mortar prices to its website.

Amazon’s prices fluctuate daily, so if you wanted to check a price before; you had to scan a book with the Amazon app. Now you can just look at the shelf label, which Amazon can update whenever it wants.

Libraries are Boycotting Macmillan eBooks

While some libraries are telling patrons that Macmillan’s new restrictions are why its ebooks are not available, others are simply opting not to buy any Macmillan ebooks at all.

The AP and other sources report that  several major library systems are boycotting Macmillan ebooks:

Among libraries participating in the boycott are the Columbus Metropolitan Library, the Nashville Public Library, the Maryland Digital Library and Washington state’s King County Library System. The protest is in collaboration with partners in the Digital Downloads Collaboration.

Patrick Losinski, CEO of the Columbus library, called it a “stand against limiting equal access to our customers.”

“By limiting the number of copies our library can purchase, Macmillan is allowing only a certain segment of our society to access digital content in a timely manner — those who can pay for it themselves,” he said in a statement. “And that’s unacceptable in a democratic society.”

The embargo isn’t going to accomplish anything, obviously, but what’s interesting about the latest developments is that at least one library head is disputing one of Sargent’s claims, that the libraries had agreed to this change in policy.

Library executive director Lisa G. Rosenblum told Seattle’s KUOW radio station that she had never agreed to anything.  "They claim that they had spoken to library leaders, I being one of them, and had presented the plan months ago and we agreed to it,” Rosenblum said, “and in fact, that never happened. We never agreed to it."

The reason this matters is that if Sargent was lying about libraries agreeing to the change, if he is neglecting to mention the real reason Macmillan’s ebook sales are poor (a lie of omission is still a lie), then what are the chances he was telling the truth about anything else he said in either of his two public statements?

Remember, folks, Macmillan hasn’t released any evidence to back up Sargent’s claims. The supposed proof has not been shared with libraries, the media, authors, or with OverDrive.

Surely it is not unreasonable to conclude said evidence does not exist?

P.S. I have contacted Macmillan twice in the past couple weeks concerning this developing story. They have yet to respond.

image by quinn.anya via Flickr

Libraries Aren’t Pulling Any Punches When Explaining Publisher-Imposed Delays to Patrons

Macmillan’s new restrictions on library ebook sales went into effect on Friday, and OverDrive was ready.

Library patrons who reserve an ebook through the OverDrive Libby app are now being told that the Macmillan title they want to borrow is unavailable due to restrictions imposed by the publisher.

https://twitter.com/Aarya_Marsden/status/1190427383670738944

https://twitter.com/smreid09/status/1190426486148403203

https://twitter.com/MelindaEdits/status/1190436120003145731

Macmillan’s new rules allow for libraries to only buy a single copy of a Macmillan title during the first 8 weeks after it is published. (The reason the libraries mentioned above have several copies but can’t buy more is that the 8-week window has also been imposed on books published in the past couple months.) That single copy costs a ridiculous $30, and not the punitive $60 that Macmillan usually charges for library ebooks.

image by brewbooks via Flickr

John Sargent’s Math Just Doesn’t Add Up

Today is the 30th of October. In two days Macmillan will enact its new policy embargoing ebook sales to libraries, a policy which is so unpopular that John Sargent has sent out another letter defending the policy.

Today’s letter makes just as little sense as the one Sargent sent out back in July (PDF). Sargent is apparently convinced that library ebooks – but not the print books in a library’s collection – negatively impact retail ebook sales.

And now to address the windowing. We believe the very rapid increase in the reading of borrowed e-books decreases the perceived economic value of a book. I know that you pay us for these e-books, but to the reader, they are free. In the pre-digital world reading for free from libraries was part of the business model. To borrow a book in those days required transportation, returning the book, and paying those pesky fines when you forgot to get them back on time. In today’s digital world there is no such friction in the market. As the development of apps and extensions continues, and as libraries extend their reach statewide as well as nationally, it is becoming ever easier to borrow rather than buy. This is causing book-buying customers to change habits, and they are fueling the tremendous growth in e-book lending.

I have already previously shown that the idea that only library ebook usage can hurt retail ebook sales doesn’t really make sense given what we know about library patron behavior. To put it simply, when patrons browse libraries, we are looking for availability, not a specific format. Make the ebook more difficult to access, something the publishers have been doing for the past 8 years, and we’ll check out the print book instead.

And as for the supposed hassles of borrowing a print book, that is nonsense on several levels. For starters, Sargent is apparently ignorant of just how easy it is to borrow a book – easier than going to Amazon, in fact. I am now in the habit of requesting library books online, and then picking them up the same day.

But even if that were not the case, Sargent’s position boils down to "it’s too easy to get an ebook, so Macmillan  is adding roadblocks".

This arbitrariness, folks, is why librarians are furious.

And they should be. Macmillan is using a situation they deliberately created – poor ebook sales – as an excuse to impose restrictions on libraries.

The thing is, you know why Macmillan has poor ebook sales, and so do I.

Macmillan has poor ebook sales because in early 2010 they adopted a policy of discouraging ebook sales in favor of print sales.That is when Macmillan conspired  four other publishers as well as Apple to violate antitrust law by forcing Amazon to accept what is called agency pricing, a system where the publishers set the price and retailers are prohibited from deep discounts and sales.

Oh, Sargent dressed it up with excuses about fairly compensating creators, but everyone knows the real reason why Macmillan engaged in the conspiracy. That is established historical fact, and so is the antitrust suit brought by the DOJ, Macmillan settling the lawsuit,  its punishment, and Macmillan’s return to agency in 2014.

To pretend that Macmillan’s poor ebook sales are a result of anything other than Macmillan’s own policies shows a basic lack of awareness of consumer behavior, or a willingness to ignore the facts and lie.

Which do you suppose it is?

image by GoToVan via Flickr

Kobo and FNAC Partner to Launch a POD Service

Earlier this month Kobo partnered with the French retailer Fnac to offer a print-on-demand service through Bookelis. Authors who have their books in Kobo Writing Life can pay 49 euros to get their print book listed in 10,000 French-language libraries around the world.

If an author’s book sells well in this service, FNAC will give it a marketing boost.  If a book sells between 1 and 799 copies, the author will be highlighted as one of the top 100 authors Fnac.com. If a book sells between 800 and 1200 copies, it will be promoted on Fnac’s website, and of more than 1200 copies are sold, the author will be interviewed, and the title will be promoted in a newsletter.

image via Actualitte