The Bebook Neo is coming out soon, so I pulled out the loaner Onyx Boox I have in order to charge it. I wanted to be able to write a comparison of the 2 firmwares.
Much to my dismay, I discovered that the screen was broken. From the fractal pattern on the screen, I would say that it suffered classic impact trauma. This is rather interesting because I know for a fact that I never took it out of the case. I know for a fact that nothing hit the screen while I was using it. Also, there is a high probability that the problem was not the design of the Boox. Onyx has sold more than 10k units, and I'm the first to report a damage screen.
The only cause I can come to is that the screen broke while the Boox was protected by the case. Before you jump to a conclusion, let me tell you that I thought the case more than good enough. I wouldn't have used it if I hadn't thought it safe.
I'm left with the conclusion that current case design isn't enough to protect an ebook reader.